Job Description
The Cannabis Home Delivery Dispatcher coordinates and monitors all home delivery operations to ensure timely, compliant, and efficient service for medical cannabis patients.
Key Responsibilities
- Delivery Coordination & Oversight
- Assign, schedule, and dispatch delivery routes to drivers based on order volume,geographic zones, and driver availability.
- Track driver locations and delivery progress in real time using dispatch software.
- Adjust routes as needed to accommodate traffic, weather, and urgent customer/patient needs.
- Compliance & Documentation
- Ensure all orders have complete and accurate delivery manifests in accordance withstateregulations.
- Monitor that drivers verify valid patient or caregiver ID and active registration before completing deliveries.
- Maintain delivery logs,state systementries, and other required records for auditing purposes.
- Communication & Support
- Serve as the primary point of contact for drivers during delivery shifts, resolving issues quickly and within policy.
- Communicate delays, changes, or issues tocustomers/patients in a timely, professional manner.
- Collaborate with retailand customer carestaff to ensure accurate order staging and timely driver departures.
- Respond to customer/patient inquirieson delivery via phone, live chat and email
- Supports Customer Care overflow calls when volume dictates
- Operational Excellence
- Monitor inventory movement from retail to delivery in compliance with state transport requirements.
- Support cash handling compliance, including confirming collection amounts match order totals.
- Assist with training new drivers on routing, compliance, and customer serviceexpectations
Requirements
- Must beat least 21 years of age.
- Strong multitasking, organization, and problem-solving skills.
- Experience with dispatch, logistics, or route coordinationrequired(cannabis industry experience a plus).
- Proficient in using routing, GPS, or dispatch software.
- Comfortable working in a fast-paced environment with strict deadlines.
- Must be able to work nights, weekends, and some holidays
- Regulatory Compliance:Understands and followsall statemedical cannabis laws and transport rules.
- Situational Awareness:Makes quick, informed decisions to keep deliveries on track.
- Clear Communication:Keeps drivers, retail staff, and patients informed at all times.
- Attention to Detail:Maintains accurate manifests, logs, andstate systemrecords
Ready to Apply?
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