Job Description
Want to make a meaningful difference in people’s lives while earning a competitive salary?
Key Responsibilities
- Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism
- Provide great customer care
- Maintains and updates customer information as needed
- Professionally handle high volume incoming inquiries from customers while providing outstanding, accurate customer service to patrons over the phone by answering or resolving all questions or concerns
- Resolve and de-escalate any situation
- Retain thorough and comprehensive knowledge of the patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests
- Identify customer needs and proactively recommend additional products or services to enhance their experience and drive incremental sales
- Promote and educate customers on the benefits of the loyalty program to increase enrollment, engagement, and repeat business
- All other job duties as assigned
Requirements
- High School diploma or General Education Development (GED) required
- Associate or Bachelor’s degree in any field preferred
- Minimum of 2 years’ experience in a call center setting.
- Excellent computer, language and reasoning skills
- Bilingual in Spanish preferred
- Excellent multi-tasking skills over the phone
- Constantly perform desk-based computer tasks
- Frequently sitting
- Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds
- Occasionally Twist/bend/stoop/squat, kneel/crawl
Ready to Apply?
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