HVAC Truck-Based Customer Resource Coordinator - Data Center
Johnson ControlsIrving-Texas-United States of, United States
Full Time
Posted November 5, 2026
$27 - $41/hr
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Listing evidence and provenance
- Source
- Workday View original listing
- Freshness
- Open in the current public read path; this is not an employer guarantee.Last observed November 6, 2026
- Classification
- Modern power-system classification not yet published for this listing.Legacy source industry field: Climate Technology
- Pay provenance
- Employer-provided pay
Job Description
At Johnson Controls, we help customers operate smarter, healthier, and more sustainable buildings.
Key Responsibilities
- The Customer Resource Coordinator serves as an operational hub between customers, technicians, service managers, and project teams. In this role, you will coordinate service delivery, technician scheduling, equipment start-ups, commissioning activities, and warranty administration to help ensure responsive, reliable support for critical HVAC and mechanical systems.
- Receive and manage scheduled and unscheduled service requests.
- Coordinate service delivery and dispatch technicians based on customer needs, skill requirements, and priority.
- Communicate schedules, action plans, service updates, and follow-up actions to customers.
- Support daily communication with field technicians and participate in daily debriefs.
- Attend workforce planning and scheduling meetings to support labor alignment and coverage.
- Coordinate equipment start-up, commissioning, and turnover activities for critical HVAC, controls, and mechanical systems.
- Track progress for new equipment deployments and support the transition of installed equipment into service operations.
- Review, monitor, and track warranty claims through resolution.
- Validate warranty eligibility, coordinate documentation, and work with technicians, manufacturers, and customers on warranty issues.
- Maintain accurate customer and service information in NxGen.
- Support parts ordering, PO creation, work order management, WIP tracking, and service exception reconciliation.
- Support time and expense reporting processes, including review and correction of unassociated labor on technician timesheets.
- Own the outcome by staying accountable for schedules, customer updates, and accurate service records.
- Stay close to the work by partnering daily with technicians, service managers, and customers to remove blockers quickly.
- Use clear communication and practical problem-solving to surface issues early, resolve exceptions, and keep work moving.
- Work as one team, balancing customer needs, field realities, and mission-critical priorities with professionalism and trust.
- Look for opportunities to improve daily coordination, follow-up, and documentation quality.
Requirements
- High school diploma or equivalent.
- 2+ years of experience in service coordination, dispatching, scheduling, or service operations.
- Strong organizational, communication, and customer service skills.
- Ability to manage multiple priorities in a fast-paced service environment.
- Proficiency with business systems and technology tools.
- Ability to work full-time from the assigned office location in the Dallas/Fort Worth Metroplex, TX.
- Ability to work on-site; this position is not eligible for remote or hybrid work.
- Associate degree.
- Experience in HVAC, mechanical services, building automation, or controls.
- Experience with NxGen or similar field service management systems.
- Experience supporting equipment start-ups, commissioning, or warranty administration.
- Experience supporting data center or other mission-critical environments.
Benefits & Perks
- Support some of the industry's most critical data center customers.
- Gain experience in service operations, commissioning, and warranty management.
- Work alongside experienced service and operations professionals.
- Build your skills in a collaborative, safety-minded environment.
- Competitive pay.
- Paid vacation, holidays, and sick time.
- Comprehensive benefits package including 401K, medical, dental, and vision care, available from day one.
- Extensive product and on-the-job/cross-training opportunities.
- Encouraging and collaborative team environment.
- Dedication to safety through Zero Harm policy.
- Scheduling and management support.
- JCI employee discount programs (The Loop by Perk Spot).
- If you are organized, customer-focused, and enjoy coordinating complex service operations, we encourage you to apply
- HIRING HOURLY RANGE: $26.92- $41.35 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package.
- For details, please visit the About Us tab on the Johnson Controls Careers site.
- https://jobs.johnsoncontrols.com/about-us
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