Sr Systems Engineer

Melbourne, Australia Local Office

Full Time

Posted October 6, 2026

Application opens on company website

Source: Workday View original listing
Freshness: Open in the current public read path; this is not an employer guarantee.Last observed October 7, 2026
Classification: Modern power-system classification not yet published for this listing.Legacy source industry field: Smart Grid Technology
Pay provenance: Pay not available

Itron is transforming how the world manages energy, water and city services.

We are seeking a highly motivated Senior Systems Engineer to join our Managed Services team in Australia. This position is responsible for application support: managing incidents, troubleshooting complex technical issues, and maintaining customer-facing production environments. The ideal candidate combines strong technical troubleshooting skills with excellent customer communication and a passion for problem-solving.
This role provides critical support across Windows and Linux-based environments and works closely with customers, product teams, and technical specialists to ensure reliable service delivery.
Provide application management, administration, and operational support for production environments.
Investigate and resolve customer-reported incidents and service requests.
Perform root cause analysis for application, infrastructure, and integration issues.
Manage support cases through their full lifecycle, ensuring timely updates and resolution.
Monitor system health, performance, and service availability.
Troubleshoot issues involving operating systems, networking, databases, and application components.
Collaborate with cross-functional teams to drive issue resolution and service improvements.
Document troubleshooting findings, procedures, and operational best practices.
Participate in scheduled weekend on-call rotations.