ServiceNow Platform Engineer
InvenergyChicago, IL
Full Time
Posted September 1, 2026
$137k - $160k
Renewable Energy Development
Visa Sponsored
Apply Now
Application opens on company website
Listing evidence and provenance
- Source
- Workday View original listing
- Freshness
- Open in the current public read path; this is not an employer guarantee.Last observed October 5, 2026
- Classification
- Modern power-system classification not yet published for this listing.Legacy source industry field: Renewable Energy Development
- Pay provenance
- Employer-provided pay
Job Description
The ServiceNow Platform Engineer is responsible for the end‑to‑end technical ownership, engineering, and operational excellence of the ServiceNow platform and its core capabilities, in partnership with Enterprise Platforms leadership.
Key Responsibilities
- Own the technical and operational lifecycle of the ServiceNow platform, partnering with platform leadership on roadmap execution, platform optimization, upgrades, and retirement decisions while ensuring stability, security, and scalability.
- Design, configure, and engineer ServiceNow solutions across ITSM and related platform capabilities (e.g., Incident, Change, Request, CMDB, Knowledge, Integrations), ensuring solutions are well‑architected, maintainable, and aligned with enterprise standards.
- Lead complex technical implementations and enhancements, including workflow design, scripting, integrations, data models, and performance tuning; serve as technical lead for small to medium initiatives and lead engineering workstreams within larger programs.
- Act as a senior technical authority and escalation point, providing Tier 3 support, leading complex incident investigations, performing root cause analysis, and implementing long‑term corrective and preventive actions.
- Partner with enterprise architecture, security, infrastructure, and application teams to design and operate secure, compliant, and supportable integrations between ServiceNow and upstream/downstream systems.
- Establish and maintain platform operational discipline, including monitoring, alerting, runbooks, release readiness, change controls, and operational metrics that improve reliability and predictability.
- Define, track, and analyze platform health and performance metrics, including availability, incident trends, change success rates, and technical debt; present insights and recommendations to platform and IT leadership.
- Develop and maintain high‑quality technical documentation, including platform standards, design patterns, SOPs, runbooks, and knowledge articles; reduce reliance on tribal knowledge and improve onboarding readiness.
- Mentor and provide technical guidance to other ServiceNow engineers, analysts, or administrators, helping raise overall platform maturity and engineering quality.
- Stay current on ServiceNow platform capabilities, industry trends, and ITSM best practices, proactively recommending innovations and continuous improvements aligned with business and IT strategy.
Requirements
- Bachelor’s degree in computer science, information systems, engineering, or a related field.
- 6+ years of experience in ServiceNow platform engineering, administration, or development roles.
- 4+ years of hands‑on experience designing, configuring, and supporting enterprise ServiceNow implementations (ITSM and related modules).
- 3+ years of experience providing Tier 2/3 platform support, including acting as a primary technical escalation point for complex issues.
- Demonstrated ability to independently design, implement, and support complex ServiceNow solutions and integrations.
- Strong scripting and configuration experience (e.g., business rules, script includes, client scripts, workflows/flows).
- Strong documentation skills with experience producing enterprise‑grade technical documentation and operational runbooks.
- Strong communication skills with the ability to influence technical and non‑technical stakeholders.
- Eligible to work in the United States without current or future employer visa sponsorship.
- Experience owning or co‑owning ServiceNow platform strategy, roadmaps, or governance models.
- Strong understanding of ITIL 4 practices, particularly Incident, Change Enablement, Problem, and Service Design.
- Experience designing and operating enterprise integrations (REST/SOAP, event‑driven patterns, identity and access integrations).
- Experience supporting platform upgrades, patching, and release management in regulated or high‑availability environments.
- Demonstrated experience mentoring junior engineers or leading technical workstreams.
- Knowledge of CMDB architecture, data quality, and service mapping concepts.
- Familiarity with DevOps, CI/CD, or automated testing approaches within ServiceNow or comparable platforms.
Ready to Apply?
Apply directly on Invenergy's site
Get new power and energy jobs weekly
New jobs across data centers, grid, nuclear, storage, generation, and renewables. One email a week.
Job Alerts
Get alerts for jobs like this one
More at Invenergy
Similar Jobs
More jobs at Invenergy
Similar jobs in Renewable Energy Development
More jobs in Chicago, IL
Is this your company?Claim your listing free →