Field Engineering Specialist and Parts Manager
IHI TerrasunLas Vegas, Nevada
Full Time
Posted December 10, 2024
$80k - $95k
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Application opens on company website
Job Description
The Field Engineering Specialist and Parts Manager at IHI Terrasun Solutions will provide technical support and direction for energy storage systems, including installation, maintenance, and repair, while also managing parts and warranty processes to ensure customer satisfaction.
Key Responsibilities
- Install, commission, validate, and verify energy storage systems
- Execute preventative maintenance and repair of energy storage systems
- Provide technical consultation and product support to technical and commercial counterparts
- Communicate customer feedback to Engineering and Sales teams
- Conduct training of customer personnel via a train-the-trainer program
- Provide technical support for fault isolation and troubleshooting
- Communicate directly with the customer concerning final warranty decisions
- Develop and manage effective Parts and Warranty management processes
- Generate spare parts cost models
- Manage the inventory of replacement parts, including ordering and stocking
- Maintain a parts database with information on part numbers, suppliers, and pricing
- Coordinate return and repair of defective parts in support of warranty claims
- Develop and manage field tools for field assignments
Requirements
- B.S. in Electrical Engineering or similar 4 year degree or 8 years relevant experience in field engineering services in electrical power equipment or energy space.
- Experience with high power electrical equipment and work.
- Demonstrated ability to exceed individual performance goals and to work with engineering sales personnel to achieve team objectives.
- Self-directed, highly detail-oriented, organized, and flexible.
- Familiarity with maintenance management systems and inventory management software.
- Requires knowledge of shipping, receiving, warehousing, inventory control, cycle counting, packaging, and logistics.
- Excellent oral and written communication skills.
- Physical demands to include standard office-based activities and parts handling up to 50 lbs. for inventory management purposes.
- Limited travel is required to customer project sites and supplier manufacturing facilities, including 5 or more travel to customer sites or warehouse locations.
Benefits & Perks
Compensation/salary range: $80,000 - $95,000 per year
Unlimited paid time off
100% employer paid medical, dental, and vision coverage
401(k) with match
Short-term and long-term disability insurance
Life insurance
Tuition assistance
Paid parental leave
Flexible work schedules
Remote-first work environment
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