EV Remote Operations Specialist
Highland Electric FleetsBeverly, Massachusetts
Full Time
Posted January 16, 2026
Electric Vehicles
Remote
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Application opens on company website
Job Description
The Remote Operations Specialist is responsible for monitoring and diagnosing the performance of Highland Electric Fleets' electric school bus fleet, assessing system alerts, troubleshooting issues, and advising on appropriate maintenance or repairs to ensure fleet reliability.
Key Responsibilities
- Monitor fleet performance and reliability through remote diagnostics
- Assess system alerts and customer support tickets to identify issues
- Determine root causes of technical problems
- Recommend appropriate solutions, including repairs or maintenance
- Advise on escalation procedures to dealers or vendors when necessary
Requirements
- Strong technical expertise in fleet monitoring and remote diagnostics.
- Ability to conduct initial assessments of system alerts and customer-submitted support tickets to identify issues, determine root causes, and recommend appropriate solutions.
- Experience in advising on the best course of action, which may include customer-performed repairs, Highland-performed maintenance, or escalations to dealers or vendors for resolution.
Benefits & Perks
Competitive base salary and performance-based bonus program
Supportive, highly collaborative, team-oriented environment
Opportunities to make a difference, be heard, add value, and be recognized
Growth and development with a leader in this new and exciting industry
Ability to work with bright, innovative, and forward-thinking colleagues
Health, Vision, and Dental coverage for employees and their dependents
Life insurance
Public transportation assistance
Generous Paid Time Off
401(k) program and company match
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