Customer Success Manager

Highland Electric Fleets

Remote

Full Time

Posted September 3, 2026

$110k - $125k

Electric Vehicles

Remote

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Job Description

Highland Electric Fleets’ mission is to make electric fleets accessible and affordable for all, enabling communities to realize the benefits of cleaner, quieter and healthier fleets.

Requirements

2+ years of experience in a customer-facing role, such as Customer Success, Project Management, Partnership Management, or Account Management.
Bachelor’s degree or equivalent experience in a relevant field (business, technology, engineering)
Extreme empathy and ability to take initiative to do the right thing for the customer
Strong project management skills
Ability to travel to customer sites on a monthly basis
Data-driven approach to problem solving
Strong written and verbal communication skills with excellent presentation skills
Experience and knowledge of ticketing systems, workflows, tools and processes for customer service
Confident, high energy, self-motivated and a team player
Experience working with senior and executive-level customer contacts
Ability and desire to work and excel in fast-paced environment with ambiguity and processes that are still being defined
Understanding of web applications and ability to learn new technologies
Experience working in a non-SaaS industry and/or with municipal or government entities is a plus