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Job Description
The IT Helpdesk Specialist provides first-line technical support for hardware, software, and network issues, ensuring efficient resolution and excellent customer service to internal users in a dynamic, innovative company focused on electric vehicle and energy storage technologies.
Key Responsibilities
- Provide Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, printers, and peripherals
- Respond to helpdesk tickets, emails, and phone calls promptly and professionally
- Troubleshoot hardware, software, network connectivity, and system access issues
- Install, configure, and maintain operating systems, applications, and user accounts
- Support Microsoft 365, email systems, VPN access, and remote desktop tools
- Document incidents, resolutions, and processes within the ticketing system
- Escalate complex issues to higher-level IT staff when necessary
- Assist with onboarding and offboarding by setting up and deactivating user accounts and equipment
- Maintain inventory of IT assets and ensure proper tracking
- Follow IT policies, security protocols, and best practices
Requirements
- Associate's or Bachelor's degree in Information Technology, Computer Science, or related field or equivalent experience
- At least 2 years of experience in an IT support or helpdesk role
- Strong knowledge of Windows and/or macOS operating systems
- Experience with Microsoft 365, Active Directory, and ticketing systems such as ServiceNow or Zendesk
- Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and VPN
- Familiarity with hardware troubleshooting and device setup
- Ability to troubleshoot hardware, software, network connectivity, and system access issues
- Experience installing, configuring, and maintaining operating systems, applications, and user accounts
- Ability to respond to helpdesk tickets, emails, and phone calls in a timely and professional manner
- Document incidents, resolutions, and processes within the ticketing system
- Escalate complex issues to higher-level IT staff when necessary
- Assist with onboarding and offboarding by setting up and deactivating user accounts and equipment
- Maintain inventory of IT assets and ensure proper tracking
- Follow IT policies, security protocols, and best practices
- Strong problem-solving and analytical skills
- Excellent verbal and written communication skills
- Customer-focused mindset with a high level of patience and professionalism
- Ability to prioritize tasks and manage multiple requests
- Attention to detail and strong organizational skills
- Ability to work independently and as part of a team
Benefits & Perks
Compensation/salary range: $60,000 - $70,000 USD
Work schedule: Not specified
Work environment perks: Not specified
Additional benefits: Equal opportunity employment, inclusive and diverse workplace culture
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