IT Helpdesk Specialist

Gotion

Manteno, Illinois

Full Time

Posted April 6, 2026

$60k - $70k

Energy Storage

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Job Description

The IT Helpdesk Specialist provides first-line technical support for hardware, software, and network issues, ensuring efficient resolution and excellent customer service to internal users in a dynamic, innovative company focused on electric vehicle and energy storage technologies.

Key Responsibilities

Provide Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, printers, and peripherals
Respond to helpdesk tickets, emails, and phone calls promptly and professionally
Troubleshoot hardware, software, network connectivity, and system access issues
Install, configure, and maintain operating systems, applications, and user accounts
Support Microsoft 365, email systems, VPN access, and remote desktop tools
Document incidents, resolutions, and processes within the ticketing system
Escalate complex issues to higher-level IT staff when necessary
Assist with onboarding and offboarding by setting up and deactivating user accounts and equipment
Maintain inventory of IT assets and ensure proper tracking
Follow IT policies, security protocols, and best practices

Requirements

Associate's or Bachelor's degree in Information Technology, Computer Science, or related field or equivalent experience
At least 2 years of experience in an IT support or helpdesk role
Strong knowledge of Windows and/or macOS operating systems
Experience with Microsoft 365, Active Directory, and ticketing systems such as ServiceNow or Zendesk
Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and VPN
Familiarity with hardware troubleshooting and device setup
Ability to troubleshoot hardware, software, network connectivity, and system access issues
Experience installing, configuring, and maintaining operating systems, applications, and user accounts
Ability to respond to helpdesk tickets, emails, and phone calls in a timely and professional manner
Document incidents, resolutions, and processes within the ticketing system
Escalate complex issues to higher-level IT staff when necessary
Assist with onboarding and offboarding by setting up and deactivating user accounts and equipment
Maintain inventory of IT assets and ensure proper tracking
Follow IT policies, security protocols, and best practices
Strong problem-solving and analytical skills
Excellent verbal and written communication skills
Customer-focused mindset with a high level of patience and professionalism
Ability to prioritize tasks and manage multiple requests
Attention to detail and strong organizational skills
Ability to work independently and as part of a team