Job Description
The Quality Assurance Specialist monitors and evaluates customer interactions across calls, emails, and texts to identify areas for improvement, ensure compliance, and maintain high service standards, providing feedback to enhance overall performance.
Key Responsibilities
- Monitor and evaluate call, email, and text interactions between representatives and customers
- Identify areas of improvement in customer interactions
- Provide actionable feedback to departments to enhance performance and service quality
- Report on account documentation, adherence to company policies, and compliance
Requirements
- Monitor and evaluate call, email, and text interactions between representatives and customers to identify areas of improvement.
- Provide actionable feedback to various departments to enhance performance and maintain a high level of service standards.
- Report on account documentation, adherence to company policies, and compliance.
- Possess the ability to perform the duties of the role as assigned by supervisors or other managers related to the position or department.
- Demonstrate the capacity to adapt to changes in job responsibilities, including reassignments or transfers, as determined by the company.
Benefits & Perks
Compensation: $19.50 per hour
Work environment perks: Collaborative work culture
Additional benefits: Reasonable accommodations for known disabilities
Ready to Apply?
Join GoodLeap and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More jobs at GoodLeap
Assumption Specialist
GoodLeap
NEW
Roseville
Full Time
4h
$0k-0k/hr
Business Analyst, Process Automation
GoodLeap
NEW
Roseville
Full Time
4h
Customer Care Advisor
GoodLeap
NEW
West Roseville
Part Time
4h
$0k-0k/hr