Job Description
The Contact Center QA Specialist monitors and evaluates interactions between customer representatives and clients, providing feedback to improve service quality and compliance with company standards.
Key Responsibilities
- Monitor and evaluate call, email, and text interactions between representatives and customers
- Identify areas of improvement and provide actionable feedback to various departments
- Report on account documentation, adherence to company policies, and compliance
Requirements
- Monitors and evaluates call, email, and text interactions between representatives and customers.
- Identifies areas of improvement and provides actionable feedback to various departments to enhance performance.
- Maintains a high level of service standards.
- Reports on account documentation, adherence to company policies, and compliance.
Benefits & Perks
Compensation 19.50 per hour
Reasonable accommodations for known disabilities
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