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Contact Center QA Specialist

GoodLeap
Posted January 24, 2025

Roseville, California

Solar Energy

$20 - $20

Full Time

Job Description

The Contact Center QA Specialist monitors and evaluates interactions between customer representatives and clients, providing feedback to improve service quality and compliance with company standards.

Responsibilities

  • Monitor and evaluate call, email, and text interactions between representatives and customers
  • Identify areas of improvement and provide actionable feedback to various departments
  • Report on account documentation, adherence to company policies, and compliance

Requirements

  • Monitors and evaluates call, email, and text interactions between representatives and customers.
  • Identifies areas of improvement and provides actionable feedback to various departments to enhance performance.
  • Maintains a high level of service standards.
  • Reports on account documentation, adherence to company policies, and compliance.

Benefits

  • Compensation 19.50 per hour
  • Reasonable accommodations for known disabilities

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