NextGenEnergyJobs.com

Collections Coordinator

GoodLeap
Posted February 3, 2025

Remote, United States

Energy Efficiency

$18 - $20

Full Time

Job Description

The Collections Coordinator is responsible for handling administrative tasks within the Collections Department, including submitting Loss Mitigation programs, reviewing delinquent loans, maintaining communication with customers and vendors, and ensuring compliance with service level agreements.

Responsibilities

  • Handle administrative tasks for the Collections Department
  • Submit all Loss Mitigation programs
  • Review delinquent loans for investors
  • Perform skip tracing
  • Maintain the email inbox for customers and the collections team
  • Audit processes to ensure SLAs are met
  • Coordinate with vendors to schedule site visits, system disconnects, and legal demand letters
  • Communicate loan status to customers via text and email

Requirements

  • Handle administrative tasks for the Collections Department.
  • Submit all Loss Mitigation programs.
  • Review delinquent loans for investors.
  • Perform skip tracing.
  • Maintain the email inbox from both customers and the collections team.
  • Audit processes to ensure SLAs are met.
  • Coordinate with vendors to schedule site visits, system disconnects, and legal demand letters.
  • Communicate to customers via text and email the status of their loan.

Benefits

  • Compensation 18 - 20 hour DOE
  • Collaborative work culture
  • Reasonable accommodations for known disabilities

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