The Client Support Manager for Home Improvement at GoodLeap is responsible for enhancing the customer experience by leveraging Big Data to identify improvement areas and conducting client audits. This role focuses on ensuring client satisfaction and meeting GoodLeap's standards through effective pipeline management and collaboration.
Responsibilities
•Ensure the best customer experience for Home Improvement clients
•Leverage Big Data to identify areas of improvement
•Conduct client audits
•Manage client pipeline
•Meet customer expectations and GoodLeap standards
Requirements
•Experience in client support or customer service roles, specifically in the home improvement or related industry.
•Ability to leverage Big Data to identify areas of improvement with Home Improvement clients.
•Proven track record of improving customer experience and managing client expectations.
•Strong skills in client audits and pipeline management to ensure adherence to GoodLeap standards.
•Ability to work collaboratively in a team-oriented environment.
•Willingness to take on additional responsibilities as assigned by supervisors or managers.