Job Description
The Client Support Manager for Home Improvement at GoodLeap is responsible for enhancing the customer experience by leveraging Big Data to identify improvement areas and conducting client audits. This role involves ensuring that customer expectations are met while maintaining GoodLeap's standards.
Key Responsibilities
- Ensure the best customer experience for Home Improvement clients
- Leverage Big Data to identify areas for improvement
- Conduct client audits
- Manage client pipeline
- Meet customer expectations and GoodLeap standards
Requirements
- Experience in client support or customer service roles, specifically in the home improvement or related industry.
- Proficiency in leveraging Big Data to identify areas of improvement and enhance customer experience.
- Ability to conduct client audits and manage pipelines to meet customer expectations and GoodLeap standards.
- Strong communication skills to ensure transparent customer communication and collaboration with clients.
- Demonstrated ability to work collaboratively in a team environment.
- Willingness to take on additional responsibilities as assigned by supervisors or managers.
Benefits & Perks
Compensation: $21/hour
Collaborative work culture
Reasonable accommodations for known disabilities
Ready to Apply?
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