Job Description
The Client Support Manager at GoodLeap is responsible for enhancing the customer experience by collaborating with partners, leveraging Big Data for improvement insights, and conducting partner audits and pipeline management to meet customer expectations and company standards.
Key Responsibilities
- Work with partners to deliver the best customer experience
- Leverage Big Data to identify areas of improvement with partners
- Conduct partner audits to ensure customer expectations are met
- Manage pipeline to align with GoodLeap standards
Requirements
- Experience in customer support or client management roles.
- Ability to leverage Big Data to identify areas of improvement with partners.
- Experience in conducting partner audits and managing pipelines.
- Strong focus on improving customer experience.
- Ability to work collaboratively with partners and internal teams.
- Excellent communication skills to ensure transparent customer communication.
- Ability to meet customer expectations and GoodLeap standards.
Benefits & Perks
Compensation: $21.00 per hour
Collaborative work culture
Reasonable accommodations for known disabilities
Ready to Apply?
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