Job Description
The Client Support Manager at GoodLeap is responsible for enhancing the customer experience by collaborating with partners, utilizing Big Data for improvement insights, and managing partner audits and pipelines to meet customer expectations and company standards.
Key Responsibilities
- Ensure delivery of the best customer experience for partners
- Leverage Big Data to identify areas of improvement with partners
- Conduct partner audits
- Manage pipeline to meet customer expectations and GoodLeap standards
Requirements
- Experience in customer support or client management roles, with a focus on improving customer experience.
- Ability to leverage Big Data to identify areas of improvement with partners.
- Experience in conducting partner audits and managing pipelines to ensure customer expectations and company standards are met.
- Strong communication skills to work collaboratively with partners and internal teams.
- Ability to adapt to changing job responsibilities as assigned by supervisors or managers.
- Willingness to provide reasonable accommodations for known disabilities as required by law.
Benefits & Perks
$21.00 Hour
Collaborative work culture
Reasonable accommodations for known disabilities
Ready to Apply?
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