Job Description
The Call Center Trainer is responsible for developing and delivering training programs for the Collections department, supporting agent development through interactive sessions and coaching, and ensuring training aligns with business needs to improve performance and engagement.
Key Responsibilities
- Develop, implement, and facilitate training for the Collections department in person and via Zoom
- Create and update training materials
- Lead interactive learning sessions
- Provide one-on-one coaching to support agent development
- Partner with operations leaders to align training with business needs and address skill gaps
- Monitor performance, track progress, and deliver feedback to improve training effectiveness
- Keep agents motivated and engaged throughout the learning process
Requirements
- Develop, implement, and facilitate training for the Collections department both in person and via Zoom.
- Create and update training materials to support agent development.
- Lead interactive learning sessions to enhance agent skills.
- Provide one-on-one coaching to support agent development.
- Partner closely with operations leaders to ensure all training aligns with business needs and addresses identified skill gaps.
- Monitor performance, track progress, and deliver feedback to improve training effectiveness.
- Keep agents motivated and engaged throughout the learning process.
Benefits & Perks
Compensation range of MXN 350,000 - 450,000 annually
Work schedule includes in-person and Zoom-based training sessions
Engagement in a collaborative work culture
Reasonable accommodations for known disabilities
Ready to Apply?
Join GoodLeap and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More jobs at GoodLeap
Government Insuring Specialist
GoodLeap
NEW
Not specified
Full Time
10h
$0k-0k/hr
Tax Analyst
GoodLeap
NEW
Roseville
Full Time
2d
$0k-0k/hr
Post Closing Escalation Specialist
GoodLeap
Not specified
Full Time
Feb 26
$0k-0k/hr
More jobs in Mexico City, Mexico
Account Executive - Mexico
Use Insider
Mexico City
Full Time
Dec 5
Senior Sales Trader - LATAM Market
STX Group
Mexico City
Full Time
Jan 6
DevOps Engineer
AlertMedia
Mexico City
Full Time
Jan 10