The Bilingual Client Support Manager at GoodLeap is responsible for enhancing the customer experience by collaborating with partners, leveraging Big Data for improvements, and conducting client audits and pipeline management to meet customer expectations.
Responsibilities
•Work with partners to deliver the best customer experience
•Leverage Big Data to identify areas of improvement with clients
•Conduct client audits to ensure customer expectations are met
•Manage client pipeline to uphold GoodLeap standards
Requirements
•Bilingual in English and Spanish.
•Experience in client support or customer service roles.
•Ability to leverage Big Data to identify areas of improvement with clients.
•Experience in conducting client audits and managing pipelines.
•Strong focus on improving customer experience.
•Ability to work collaboratively in a team environment.