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Bilingual Client Support Manager

GoodLeap
Posted January 31, 2025

Roseville, California

Solar Energy

$25 - $25

Full Time

Job Description

The Bilingual Client Support Manager at GoodLeap is responsible for enhancing the customer experience by collaborating with partners, leveraging Big Data for improvements, and conducting client audits and pipeline management to meet customer expectations.

Responsibilities

  • Work with partners to deliver the best customer experience
  • Leverage Big Data to identify areas of improvement with clients
  • Conduct client audits to ensure customer expectations are met
  • Manage client pipeline to uphold GoodLeap standards

Requirements

  • Bilingual in English and Spanish.
  • Experience in client support or customer service roles.
  • Ability to leverage Big Data to identify areas of improvement with clients.
  • Experience in conducting client audits and managing pipelines.
  • Strong focus on improving customer experience.
  • Ability to work collaboratively in a team environment.

Benefits

  • Compensation 25.04 HR
  • Collaborative work culture
  • Reasonable accommodations for known disabilities

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