Job Description
The Bilingual Client Support Manager works with installers to ensure a high-quality customer experience by leveraging data analysis, conducting audits, and managing pipelines to meet customer and company standards in the sustainable solutions industry.
Key Responsibilities
- Work with installers on the platform to ensure excellent customer experience
- Leverage Big Data to identify areas for improvement with installers
- Collaborate with installers to enhance the customer experience
- Conduct installer audits to ensure standards are met
- Manage the pipeline to meet customer expectations and company standards
Requirements
- Must be bilingual and able to communicate effectively in both languages required for the role.
- Experience working with installers on a platform to ensure delivery of the best customer experience possible.
- Ability to leverage Big Data to identify areas of improvement with Installers and work collaboratively to improve the customer experience.
- Experience conducting Installer audits to ensure customer expectations and company standards are being met.
- Experience managing pipelines to ensure customer expectations and company standards are being met.
- Ability to work as a dependable and trustworthy team member focused on improving customer experience.
- Willingness to perform additional duties such as pipeline management and installer audits as assigned by supervisors or managers.
- Ability to adapt to changes in job responsibilities, including reassignments or transfers, as determined by the company.
- Must be able to perform the essential functions of the job with or without reasonable accommodations for known disabilities.
Benefits & Perks
Compensation: $25.04 per hour
Work schedule: Not specified
Work environment perks: Collaborative work culture
Additional benefits: Reasonable accommodations for disabilities, opportunities for a rewarding career
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