Job Description
The Account Research Specialist at GoodLeap is responsible for gathering, investigating, and analyzing customer complaints related to loan servicing, while evaluating data to identify potential issues with all loan products offered by the company. Bilingual proficiency in Spanish and English is required for this role.
Key Responsibilities
- Gather and investigate customer complaints
- Analyze data to identify problem areas in loan servicing
- Evaluate information related to all loan products offered by GoodLeap
Requirements
- Bilingual Spanish and English required.
- Experience in gathering, investigating, and analyzing customer complaints.
- Ability to evaluate data alongside other information to identify possible problem areas regarding loan servicing of all loan products offered by GoodLeap.
Benefits & Perks
Compensation 111.66 pesos per hour
Bilingual Spanish English required
Reasonable accommodations for known disabilities
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