Helpdesk Technician

Paducah, KY

Full Time

Posted August 16, 2026

$31 - $41/hr

Application opens on company website

Source: Greenhouse View original listing
Freshness: Open in the current public read path; this is not an employer guarantee.Last observed October 5, 2026
Classification: Modern power-system classification not yet published for this listing.Legacy source industry field: Nuclear Energy
Pay provenance: Employer-provided pay

We’re looking for a Helpdesk Technician to support our growing team in a fast-paced, engineering-driven environment.

Provide Tier 2 and Tier 3 support for Windows and Linux users across engineering and business operations.
Administer and maintain Microsoft Intune for device configuration, patching, compliance, and endpoint security.
Manage Azure / Entra ID identities, MFA, and conditional access policies.
Support user and group administration across Microsoft 365 services (Exchange, Teams, SharePoint).
Support and troubleshoot engineering software such as CAD, CAM, and CFD tools (SolidWorks, CATIA, ANSYS, Siemens NX, etc.).
Manage the onboarding and offboarding lifecycle — provisioning accounts, configuring systems, and reclaiming or redeploying hardware.
Oversee asset management, tracking devices, licenses, and inventory using ManageEngine or similar tools.
Contribute to ITSM workflows, including incident, request, and change management.
Collaborate with systems and network teams on escalations and continuous improvement.
Support secure operations, including GCC High or other regulated environments (experience a plus).
Maintain clear, up-to-date documentation and SOPs for systems, processes, and recurring tasks.

4+ years of experience in a helpdesk, desktop, or IT support role, with senior or Tier 2–3 responsibilities.
Deep hands-on experience with Microsoft Intune, Azure / Entra ID, and Microsoft 365 administration.
Proficiency in Windows and Linux environments.
Strong understanding of endpoint management, device compliance, and identity access control.
Experience supporting engineering and manufacturing systems (e.g., CAD, CAM, CFD applications).
Strong troubleshooting skills with a proactive, customer-focused mindset.
Clear communication, solid documentation skills, and attention to operational detail.
Experience in manufacturing, engineering, or heavy industry settings.
Familiarity with GCC High or similar secure operational environments.
Experience using ManageEngine, ServiceNow, or other ITSM tools for asset and service management.
Knowledge of PowerShell or other scripting for automation and reporting.
Certifications such as Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-100/MD-101) or equivalent.
Ability to work extended hours and weekends as necessary.

The hourly wage rate for this role is $31 to $41 per hour .
Compensation bands are determined by role, level, location, and alignment with market data. Individual level and base pay is determined on a case-by-case basis and may vary based on job-related skills, education, experience, technical capabilities and internal equity. Please note that the stated salary range is an estimate and may be adjusted based on market conditions, business needs, or other factors. In addition to base salary, for full-time hires, you may also be eligible for long-term incentives, in the form of stock options, and access to medical, vision & dental coverage as well as access to a 401(k) retirement plan.