Supervisor Service Coordinator - West

• Ensure timely scheduling and follow-up of work to achieve maximum efficiencies and customer satisfaction based on job status and company procedures.
• Monitor for consistency of task completion within the service coordinator team and coordinate with other Service Coordinator Supervisors.
• Ensuring jobs/work orders are completed on time and within quoted amounts and timeframes
• Invoicing completed work orders while monitoring GP goals
• Receive service quotes from Operations Department and service customers according to established service quote procedures
• Quoting service repair jobs and recommended repairs
• Weekly Reporting of Invoicing, Receivables and Expenses of Service Department
• Maintain an up-to-date knowledge of generator system technology, including competitive industries
• Interact with customers on a regular basis regarding service needs, confirmation of appointments, service quotes, approval for work, and follow-up needs.
• Research and reply to customer disputes.
• Oversee scheduling of startups in branch service area.
• Confirm availability of parts and special equipment required for successful completion of service job.
• Support of other Service departmental roles on an as needed basis
• Manage and lead a team of Service Coordinators, supporting them in daily tasks and with career development.
• Perform Service Coordinator duties as needed, including but not limited to: Schedule all field and service maintenance and repair of industrials, residential, and portable generators according to established dispatch procedures to ensure timely and accurate schedules of work.

While performing the duties of this job, the employee is regularly required to stand. The employee frequently is required to use their hands to manipulate objects, tools, or controls; and talk and hear. The employee is regularly required to walk; stoop; crouch; bend and reach above the shoulders. The employee must frequently lift and/or move up to 50 pounds unassisted and up to 100 pounds with assistance, waist high, up to 10 feet away. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception. The employee must comply with the assigned location PPE requirements including but not limited to safety glasses, hearing protection, appropriate gloves, clothing, and shields for required tasks, and closed-toed or safety shoes as required by facility safety policies. The employee must be able to work in varying weather conditions including extreme heat, snow, and ice. The employee must be able to obtain a DOT Medical Card, and the ability to drive a heavy-duty truck on a daily basis.