Service Manager

Generac

Wixom, MI

Full Time

Posted October 6, 2026

$123k - $175k· Est.

Power Generation

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Listing evidence and provenance

Source: Workday View original listing
Freshness: Open in the current public read path; this is not an employer guarantee.Last observed October 7, 2026
Classification: Modern power-system classification not yet published for this listing.Legacy source industry field: Power Generation
Pay provenance: Estimated benchmark; not employer-provided

Job Description

The Service Manager will report to the Branch Manager and is responsible for the Energy Systems service department, including its personnel, growth, and overall performance.

Key Responsibilities

Directly manage Field Supervisors, focusing on coaching, mentoring, and technical skill advancement.
Oversee technician certification programs and ensure compliance with Generac training requirements.
Review and manage the weekly status of revenue, invoicing, KPI’s & EH&S requirements.
Manage all department personnel for matters including, but not limited, employment, compensation, EH&S and fleet.
Enhance customer confidence by delivering timely, expert-level technical support by coordinating technician schedules and resource allocation to meet customer demands.
Manage service workflows to ensure jobs are completed on time, within budget, ensuring adherence to Generac quality standards and warranty guidelines.
Lead root cause analysis for recurring technical problems and implement corrective actions.
Serve as the technical liaison for major projects, commissioning, and troubleshooting; and as department liaison between equipment sales, fabrication, parts and the service team.
Work with the Environmental Health & Safety Department to ensure compliance with safety protocols, industry standards, and company policies.
Serve as the final escalation point for complex diagnostic, repair, warranty issues and customer issues and complaints, ensuring swift resolution.
Provide technical expertise and guidance to customers, electrical contractors, and engineers regarding generator solutions.
Coordinate with the Parts Department to ensure all materials are available for customer support.
Work with third party vendors to support all required service delivery matters.
Invoice completed work orders while monitoring GP goals
Assist quoting service repair jobs and recommended repairs
Maintain an up-to-date knowledge of generator system technology, including competitive industries
Support of other Service departmental roles on an as needed basis
Conduct performance management of all level technicians
Review and approve Timecards and PTO