Listing evidence and provenance
- Source
- Workday View original listing
- Freshness
- Open in the current public read path; this is not an employer guarantee.Last observed October 5, 2026
- Classification
- Modern power-system classification not yet published for this listing.Legacy source industry field: Power Generation
- Pay provenance
- Estimated benchmark; not employer-provided
Job Description
Generac is committed to fair and equitable compensation practices.
Key Responsibilities
- Monitor service contract and service end dates, initiating the renewal process well in advance of expiration.
- Serve as the primary point of contact for assigned clients — answering questions, issuing timely reminders, and addressing concerns throughout the renewal cycle.
- Work cross-functionally to build renewal proposals, gathering the pricing, scope, and service data required to present a complete package to the client.
- Negotiate renewal pricing, contract terms, and multi-year commitments; re-estimate contracts to reflect current labor rates.
- Review service history data to identify at-risk accounts early and intervene to resolve dissatisfaction before it leads to cancellation.
- Identify opportunities to cross-sell additional services or upgrade clients to higher-tier offerings.
- Track renewal performance metrics, forecast future revenue retention, and maintain accurate records.
- Coach, train, and guide team members to achieve retention targets.
- Partner with Shared Services to process renewal paperwork and with Contract Entry to ensure accurate system entry.
- Report renewal progress and the status of current and past-due renewals in team meetings.
- Minimum Job Requirements
- Education
- High school diploma or GED
- Certification / License
- None Required
- Work Experience
- 4+ years in contract renewals, account management, or customer retention; demonstrated negotiation of pricing and multi-year agreements; experience mentoring or directing the work of others
- Knowledge / Skills / Abilities
- Building and explaining retention and renewal forecasts
- Advanced Excel and CRM reporting
- Coaching and constructive feedback delivery
- Review of proposals for accuracy, scope completeness, and margin before release
- Comfortable making decisions on when to escalate, concede, or hold firm
- Management of personal workload alongside team support
- Written communication suitable for reporting to management
Ready to Apply?
Apply directly on Generac's site
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