Technical Support Engineer/L4

GE Vernova

Al Khobar, Saudi Arabia

Full Time

Posted August 10, 2026

Power Generation

Apply Now

Application opens on company website

Listing evidence and provenance

Source: workday View original listing
Freshness: Open in the current public read path; this is not an employer guarantee.Last observed October 4, 2026
Classification: Modern power-system classification not yet published for this listing.Legacy source industry field: Power Generation
Pay provenance: Pay not available

Job Description

This role can include repairs (both returns and field), technical support or a field service or other service request Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline.

Key Responsibilities

Snag list technical clearance upon System Project delivery to the client, until project close
Classification of SAT Snag list into: missing items, Configuration Issues, Tickets and bugs
Laise with Project manager for the missing Hardware,
Minor configuration correction shall be done at site, and for major coordinate with Engineering team
Tickets and Bugs – Implement recommendations and solutions on site. Engage site services for system reinstallation, and incase of new bugs detection raise the tickets
Responsible for customer support in all DCS related issues towards external and internal customers
Business opportunities creation from installed base
Practical knowledge of DS AGILE, GPG, G500/100, D2x, C264, Legacy systems
Hands on experience of DCS systems configurations, database creation, testing & commissioning
Functional knowledge and experience in System architecture, networking and network components configuration like switches, firewalls, routers etc.
DCS System Troubleshooting experience.
Collect necessary information (logs, traces…) for further investigation.
Provide full IEC61850 communication support for GE IEDs configuration with GE/non-GE DCS systems
Creation of L3 cases and follow up with COE
Own the resolution of post-sales technical customer issues. Level 1,2,3 Technical Support – Resolves post sales Technical Issues. As the technical depth required to resolve an issue increases, the “level” of skill set increases. For some products 1 individual may handle levels 1,2 and 3 while for other products these may be separate individuals with increasing skill sets.
A job at this level requires a people leader with ability to hire and develop talent. Includes direct people management responsibility including staffing and performance development. Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.
Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.
Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.

Requirements

Degree in Electrical, Electronics Engineering, or related discipline
Minimum 5 years of relevant Substation Automation experience in IEC61850 Cyber Security and other standard protocols
The legal right to work in KSA without company sponsorship or time restriction