Technical Support Engineer - OT Communications/IEC 61850

GE Vernova

Markham, Canada

Full Time

Posted September 9, 2026

$120k - $179k· Est.

Power Generation

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Listing evidence and provenance

Source: workday View original listing
Freshness: Open in the current public read path; this is not an employer guarantee.Last observed October 1, 2026
Classification: Modern power-system classification not yet published for this listing.Legacy source industry field: Power Generation
Pay provenance: Estimated benchmark; not employer-provided

Job Description

Networks and Communications Engineers in the Customer Support Level 3 (global) team are Engineers specialized in communication protocols and Networks and Communications Engineers in the Customer Support Level 3 (global) team are Engineers specialized in communication protocols and Ethernet-based networks in the Grid Au

Key Responsibilities

L3 technical support on assigned product platforms, covering both pre-sales and post-sales tasks. Proactively develop team expertise on other Products platforms. This role covers mainly products from Stafford, Bilbao, Markham, which currently include P40, P40A, P40AE, 650, MM, UR, 8 series and legacy products.
Investigate reported communication and network-related issues related to the range of products, with emphasis on IEC 61850 and Ethernet networks; develop Application Notes, articles and guidance notes to drive product sales and facilitate GA project delivery.
Resolve customer complaints (ACT) on products and prepare necessary customer communication such as Customer Technical Reports, accountable for resolving most critical cases such as communication disconnections. Site visits as necessary for gathering evidence for analysis, troubleshooting or customer meetings.
Provide product / applications training on new products and product evolutions; develop and update training modules as necessary. Customer training responsibility in selected cases. Train the trainers from regions.
Lead or contribute to customer events such as regional roadshows or seminars, in-depth training, pilot projects involving new technology.
Collaboration with R&D: contribute to product roadmap as required, e.g. validation of new products and product evolutions.
Maintain broad awareness of GA Product efforts to assure technical quality excellence, timely completion of work and reviews, appropriate use of resources, and responsiveness to customer needs.
Technical leadership in communications in power systems
Participate in industry working groups and conferences, and influence evolution of strategic technologies
Work with PL teams on application and implementation new / evolving standards and technologies in the product roadmap

Requirements

Engineering degree (Communications/Network or closely related discipline)
In-depth understanding of communication protocols (serial and Ethernet) and system engineering processes used in substation automation systems
10+ years in industrial communications in the power system or similar industrial domain, or advanced degree qualification, in lieu of less experience
Ability to travel (globally) up to 10% of time.
Awareness of cybersecurity standards and considerations relevant to substation automation systems and IEDs
Proficiency with presenting and demonstrating technology solutions to customers
Fluent in English; an additional language will be a plus
Work in close collaboration with a multi-site team of experts
Excellent Interpersonal and leadership skills.
Ability to work in small teams.
Lead initiatives of moderate scope and impact.
Ability to work in several projects simultaneously.
Effective problem identification and solution skills.
Proven analytical and organizational ability.
High level of flexibility to adapt to continuous changing business needs in support.
For candidates applying to a Canadian-based position, the pay range for this position is between $110 500,00 and $160 500,00 CAD. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.
Bonus eligibility: discretionary annual bonus.
This posting is for an existing vacancy.