Services Specialist - Customer Service Management

GE Vernova

Al Khobar, Saudi Arabia

Full Time

Posted August 31, 2026

Power Generation

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Listing evidence and provenance

Source: workday View original listing
Freshness: Open in the current public read path; this is not an employer guarantee.Last observed October 1, 2026
Classification: Modern power-system classification not yet published for this listing.Legacy source industry field: Power Generation
Pay provenance: Pay not available

Job Description

You will be the primary point of contact for internal Project Managers and Service Managers ensuring seamless communication and high-quality service delivery.

Key Responsibilities

Responsible for all aspects of OTR p rocess & t ools, order bookings , revenue recognition r eporting and c ontinuous improvement.
Responsible for all aspects of creating, structuring and maintaining projects in SAP for HW and Services projects
Own resolution of Technical issues in ERP, engaging and working with the DT team.
Assist billing team with invoicing. Create cancel/rebill WF’s if needed (understand country specific rules for cancelling invoices and other relevant financial implications )- Request invoices and credit notes from the billing team, and invoices dispatch and coordination with e-invoicing teams to comply with country specific Tax regulations
Support the SAP IBS process for billing internal orders and all related tasks
Regional country Specific Tax invoicing support - point of contact with Tax Team and DT team
Regional Statutory audit support for internal and external audits not limited to SOX audit, ISO audit, or various statutory audits happening quarterly and annually as decided by the business
Support development of financial instruments on a project by project basis such as support in Letters of credit negotiation, communication with Banks and supporting Bank guarantee issuance tasks as requested by Project Manager or Service Manager
Generate PO requisitions to external suppliers and manage good receipts when necessary
Follow up with Accounts payable teams /raise tickets to help resolve vendor payable issues related to Banking details mismatch or invoices submission errors.
Understand revenue recognition lag rules for recognizing revenue each quarter (Ship Dates Vs Rev Rec Dates)
Run project through TECO checklist to make sure there are no outstanding issues (financial and project completion checks)
Drive resolution with SM/ PM´s to correct project defects such as missing plan cost, incorrect plan revenue and other details in SAP ERP system
Support orders booking , revenue recognition and billing process for Non-SAP countries as per process
Support PM´s on project metrics to decrease unbilled and past due receivables – cash Management
Support with all in country Arabic language requirements such as SAP Saudi Text updating, Invoices translation, Saudi VAT portal coordination, Customer Master KYC processes to be completed in Arabic language and other Arabic language support required from time-to time
Support the business in completing monthly, quarterly and annual tasks related to order booking, revenue recognition and invoicing to ensure accurate financial reporting.
Ad hoc assignments as requested by Services or Project Management leaders