Quality - Customer Recovery & Communication Excellence Leader
GE VernovaRemote
Full Time
Posted October 29, 2026
$108k - $179k
Power Generation
Remote
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Application opens on company website
Listing evidence and provenance
- Source
- Workday View original listing
- Freshness
- Open in the current public read path; this is not an employer guarantee.Last observed October 30, 2026
- Classification
- Modern power-system classification not yet published for this listing.Legacy source industry field: Power Generation
- Pay provenance
- Employer-provided pay
Job Description
Define how GE Vernova responds when customers experience significant issues.
Requirements
- In this critical leadership role, you will architect our end-to-end recovery playbooks, escalation protocols, communication standards, and executive engagement templates. By championing speed, transparency, ownership, and disciplined follow-through, you will ensure our response strategy strengthens customer confidence and long-term loyalty.
- Key Responsibilities Strategy & Playbook Development: Develop enterprise-wide customer recovery playbooks categorized by severity, impact, and situation type. Escalation & Governance: Define robust escalation pathways, rapid response protocols, decision rights, and governance milestones for high-stakes events. Communication Standards: Establish rigorous standards for timely, transparent, fact-based customer communications, containment messaging, and recovery commitments. Executive Content Creation: Author executive updates, customer-facing letters, post-incident review templates, and formal closure communications. Capability Building: Partner closely with GE Vernova businesses to coach teams and strengthen customer-facing recovery and communication capabilities. Performance & Impact Measurement: Track and measure communication timeliness, quality, consistency, and its direct correlation to customer confidence and satisfaction.
- Bachelor’s degree from an accredited university or college.
- Minimum of 8 years of professional experience in lean and quality roles.
- Professional background in customer quality, field services, operations, commercial management, corporate communications, or large-scale program leadership.
- Demonstrated success managing complex, high-visibility customer situations or technical/commercial escalations.
- Exceptional written, verbal, and executive-level communication skills; proven ability to translate complex technical facts into clear, credible, and reassuring customer messages.
- Experience supporting strategic, tier-one, or executive-level customers.
- Proven track record in crisis management, issue resolution, or high-stakes stakeholder communications.
- A natural customer advocacy and service-recovery mindset, with a passion for turning adversity into opportunity.
- The ability to operate calmly, decisively, and empathetically under intense pressure.
Ready to Apply?
Apply directly on GE Vernova's site
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