Lead Monitoring & DiagnosticsTechnical Support Specialist

Remote

Full Time

Posted October 5, 2026

$89k - $89k

Remote

Application opens on company website

Source: Workday View original listing
Freshness: Open in the current public read path; this is not an employer guarantee.Last observed October 7, 2026
Classification: Modern power-system classification not yet published for this listing.Legacy source industry field: Power Generation
Pay provenance: Employer-provided pay

Lead Technical Support Specialist is highly technical, customer focused and self-motivated in providing technical support for GE Vernova customers.

Provide ongoing technical support and case management daily through phone, email and other forms of communication
Investigate technical problems, reproduce issues as required, and interface with Product Line groups to drive customer issues to closure, in a timely manner and with a positive outcome
Provide recommendations for repairs, upgrades and part replacements
Maintain accurate records in the quality management, customer relationship management and ERP tools (Salesforce.com, ServiceMax, SAP etc.)
Identify training opportunities and assume ownership for self-development and training of others
Responsible for monitoring and reporting on cases escalated through the GA Non-conformance (ACT) process
Prepare documentation and maintain knowledge data base of technical tips and technical resolution outcomes
Maintain a status record and update critical case report of open issues for support level tier 1 and 2 cases
Assume ownership, follow-through and resolution responsibilities for tier 3 and 4 type cases residing with local team or with product line
Participate in product line meetings to present, update and drive resolution for open
Schedule, lead and prepare customer case summary and metric reports for review with customers on a regular basis

Engineering degree or Technologist Diploma and/or related work experience
Minimum 5 years of industry experience and 5 years in related field - Monitoring & Diagnostics.
Very good knowledge of the GE Vernova Monitoring and Diagnostics devices.
Innovative thinker with the ability to set up equipment and reproduce customer reported issue
Flexible to work on-call, after hours support or modified hours of work to support customer specific situations
Exceptional written/verbal communication skills
Must be a quick learner, with the ability to develop strong product knowledge rapidly
Ability to speak a second language is a plus
Experience working on complex technical issues with cross-functional teams
Self-starter with exceptional analytical/problem solving and time management skills
Ability to build consensus of cross-functional teams to achieve a positive outcome
Ability to prioritize and effectively handle multiple assignments while consistently meeting deadlines
Results-oriented problem solver with the ability to work well under pressure with customers and all levels of staff
Bonus eligibility: discretionary annual bonus.
This posting is for an existing vacancy.