Field Service Leader - Defense
GE VernovaRemote
Full Time
Posted October 19, 2026
$120k - $199k
Power Generation
Remote
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Listing evidence and provenance
- Source
- Workday View original listing
- Freshness
- Open in the current public read path; this is not an employer guarantee.Last observed October 20, 2026
- Classification
- Modern power-system classification not yet published for this listing.Legacy source industry field: Power Generation
- Pay provenance
- Employer-provided pay
Job Description
The Field Services Manager for Defense & Offshore is a strategic leadership position responsible for the total lifecycle performance of field service operations within high-stakes, mission-critical environments.
Key Responsibilities
- Strategic Leadership & Business Partnership: Act as a core member of the Defense & Offshore leadership team. Influence regional business strategy by providing actionable insights on field performance, identifying risk, and highlighting opportunities for service growth.
- Operational Execution (I&C, Warranty & Interventions): Support the end-to-end execution of field service activities. Ensure seamless delivery of complex I&C projects, rapid response to warranty claims, and effective site interventions.
- Cross Functional Stakeholder Management: Serve as the internal bridge between field operations, program management, regional leadership, and digital/IT teams. Synchronize maintenance strategies with shifting internal priorities, ensuring that field service execution is perfectly aligned with project milestones, contractual commitments, and resource availability while proactively navigating complex site-access and logistical constraints. Align field operations with contractual obligations and commercial milestones to ensure high customer satisfaction (NPS) and project profitability.
- Safety & Regulatory Compliance: Enforce safety protocols tailored to offshore/maritime environments, ensuring full compliance with both organizational EHS standards and site-specific safety mandates.
- Resource & Workforce Management: Manage field service engineering staff, ensuring they are properly certified, equipped, and trained to operate in offshore and restricted defense environments.
- Capacity Planning: Lead the S&OP process for the Field Service team, synchronizing technical resource availability with the sales pipeline. Balance short-term emergency dispatch needs against long-term I&C project schedules to maximize billable utilization.
- Commercial & Tendering Excellence: Partner with the ITO (Inquiry to Order) and Sales teams to lead the tendering process for I&C proposals. Ensure technical scope, logistical complexities, and resource requirements are accurately captured and priced to protect margins while meeting customer technical expectations.
- ServiceMax Champion & Digital Integration: Act as the primary subject matter expert and advocate for ServiceMax. Strive for 100% data accuracy for all installed base assets, manage case lifecycles, and optimize dispatch workflows to improve FSE utilization.
Requirements
- Experience: 12+ years of service management experience in the Defense, Offshore, or Maritime sectors.
- People Leadership: 2+ years of demonstrated success leading teams of 50+ in remote or high-pressure environments.
- Leadership Presence: 2+ years’ experience operating as a key leader within a matrixed organization, capable of managing competing priorities across multiple functional departments (Service, Sales, Finance, Legal).
- Operational Planning: 5+ years’ experience in demonstrated experience in Sales & Operations Planning (S&OP) or resource capacity management within a service-intensive environment.
- Digital Proficiency: 5+ years’ expertise in ServiceMax or similar Field Service Management (FSM) tools; proven experience in managing Installed Base (IB) data integrity.
- Operational Excellence: Deep understanding of remote/offshore site logistics, including travel, safety certifications, and site access protocols.
- Communication: Ability to navigate complex customer hierarchies and technical requirements in the defense/government contracting space.
- Security Clearance: Ability to obtain and maintain necessary security clearances required for sensitive Defense projects.
- Commercial Acumen: Demonstrated history of collaborating with Sales/ITO teams to develop winning service proposals, including technical scoping, risk assessment, and resource planning.
- Analytical Rigor: Ability to synthesize complex project schedules and resource data into a coherent capacity plan that supports business growth targets
- This position requires access to sensitive defense information and the ability to obtain and maintain a U.S. government security clearance. Therefore, this role is restricted to U.S. persons only. Candidates must be willing and able to undergo a background investigation and security clearance process as a condition of employment
- Prior people-management experience (direct reports, performance reviews, hiring, conflict mediation); you know how to bring out the best in people.
- Proven track record leading field service engineers, projects, or cross-functional technical initiatives, with accountability for project/program execution (safety, schedule, quality, cost).
- Sharp communication and consensus-building skills, with the ability to influence stakeholders and drive alignment on technical topics.
- Experience with LEAN principles, daily management systems, and continuous improvement methodologies.
Ready to Apply?
Apply directly on GE Vernova's site
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