Customer Support Engineer

Al Khobar, Saudi Arabia

Full Time

Posted August 10, 2026

Application opens on company website

Source: workday View original listing
Freshness: Open in the current public read path; this is not an employer guarantee.Last observed October 4, 2026
Classification: Modern power-system classification not yet published for this listing.Legacy source industry field: Power Generation
Pay provenance: Pay not available

Customer Support Engineer will own the overall Customer Support process in the SABAP region engage with the clients and provide RMA support.

EHS , ensure work is conducted in compliance with applicable regulations and encourage accurate employee safety practices
Own RMA process in SABAP cluster
Operate local KIF Repair facility.
Collaborate with all stakeholders across the SABAP /MENAT and Global Customer Support teams
Define streamlined processes and advanced tools to maximize resources utilization and speed up customer responses
Lead the improvement of KPIs for customer requests resolution and product repairs time & quality (any level of complexity) as set by the business
Support the team in providing advance technical support and be a trusted advisor to customers.
Promote Maintenance service agreements (MSA) offering in coordination with the GA Service PL, co-owning plans, and actions with the goal of expanding our activities in the regions, segments, and accounts.
Provide both external and internal timely, accurate, professional reports
Collaborate and coordinate with Product Management, Technology, Global Supply Chain, and other divisions of the Product Line to provide them with quality inputs for any future improvements in our processes, products, and solutions
Advanced testing skills, usage of OMICRON test kit. Etc
Good Products investigation analytical skills.

Bachelor Degree in Electrical/Electronic Engineering and/or minimum of 7 years experience in Protection /Control fields
Minimum of 5 years of relevant experience in Product/Control Applications/Engineering or commissioning field
Exposure to the Services/Aftersales activities in KSA/Bahrain/Pakistan
Demonstrated active risk management ability and ability to collaborate cross-functionally
Robust Microsoft Excel and PowerPoint skills with which to facilitate project tracking and communicate project status and issues
Fluent in English, with advances communication soft skills
The legal right to work in KSA without company sponsorship or time restriction
Growth mindset and ability to act on constructive criticism
Master’s in electrical /electronic sciences
Fluency in Arabic language
Strong sense of urgency & drive for results
Comprehensive knowledge of GE Aftersales/Applications procedures, and active usage of all required tools
Ability to manage customer, partner and external relations under pressure while remaining mindful of business/project goals
Ability to influence internal stakeholders and functions laterally and upwards to achieve common project goals
Ability to succinctly communicate to senior leadership key project issues with appropriate visual aids
Ability to create genuine team dynamics and shared ownership of project goals
Ability to project self as true leader of the project and ultimate collaborative decision maker