Solar Monitoring and Specialist

• Confirm monitoring is reporting correctly on all new FSP projects. • Create and configure monitoring portals for customer solar systems in appropriate manufacturer software (Solar Edge, Sunpower, and Enphase) as needed for the Service Department. • Provide monitoring, field technician, and customer support as needed. • Communication and collaboration with our Sales, Installation, and Technical teams. • Communication with customers in regard to monitoring alerts, production concerns, and remote support for repair, maintenance, and testing activities. • Locate serial numbers and register warranties to the Sunpower site. • Confirm warranty is uploaded to sunrise and troubleshoot any issues experienced. • Coordinate directly with SunPower on any issues for monitoring and warranty issues.

• A minimum of 2 years of experience in a solar field. • Strong computer skills, including the ability to multitask in various systems at once. • Excellent communication skills (verbal and written). • Experience with SolarEdge Portal, Sunpower Portal, or Enphase Portal is highly preferred. • Experience with failure analysis/diagnosis and the processes used to facilitate them. • Previous troubleshooting experience is a plus.