Join the Energy Revolution: Power Your Career with Freedom Power!
Key Responsibilities
Confirm monitoring is reporting correctly on all new FSP projects.
Create and configure monitoring portals for customer solar systems in appropriate manufacturer software (Solar Edge, Sunpower, and Enphase) as needed for the Service Department.
Provide monitoring, field technician, and customer support as needed.
Communication and collaboration with our Sales, Installation, and Technical teams.
Communication with customers in regard to monitoring alerts, production concerns, and remote support for repair, maintenance, and testing activities.
Locate serial numbers and register warranties to the Sunpower site.
Confirm warranty is uploaded to sunrise and troubleshoot any issues experienced.
Coordinate directly with SunPower on any issues for monitoring and warranty issues.
Requirements
A minimum of 2 years of experience in a solar field.
Strong computer skills, including the ability to multitask in various systems at once.
Excellent communication skills (verbal and written).
Experience with SolarEdge Portal, Sunpower Portal, or Enphase Portal is highly preferred.
Experience with failure analysis/diagnosis and the processes used to facilitate them.
Previous troubleshooting experience is a plus.
Ready to Apply?
Join Freedom Solar Power and make an impact in renewable energy