Customer Account Coordinator

● Assisting in all things AHJ, HOA, and Utility interconnection/rebates related. ● Acting as a point of contact for all Sales and other Department questions and inquiries. ● Submitting architectural improvement requests to AHJ, HOAs, (homeowner’s associations) and POAs (property owners associations) for solar panel installations, including all necessary communication and follow-ups with AHJ, HOAs, and POAs. ● Submitting interconnection requests to utilities for solar panel installations, including all necessary communication and follow-ups with utilities. ● Ensuring timely processing of AHJ, HOA, and interconnection applications. ● Tracking and submitting payments/receipts to Accounting. ● Working with the Customer Care, Resolutions, Operations teams, and the Sales team in providing detailed updates on project statuses. ● Communicating with the Sales and Operations teams regarding details of projects, including inquiring on necessary details. ● Work in collaboration with the Senior Customer Account Coordinators and Supervisors. ● Assist with other duties as assigned by the Customer Account Management Manager or Customer Accounts Supervisors ●Expected to work on-site in office Monday through Friday ●Collaborate on-site as needed with the Regional Operations Manager to facilitate regional project communication and scheduling readiness ●Manage regional queues to support the regional operations team if based at a satellite office

• High School/GED degree (Bachelor’s degree preferred) • Prior solar/construction experience is strongly preferred • Must have Adobe Acrobat and Microsoft Office experience (including Excel and Word) • Must have excellent verbal and written communication skills Light lifting, under 15 lbs; Light carrying, under 15 lbs; Straight pulling; Simple grasping; Walking; Standing; Sitting; Operating office equipment; Operating motor vehicle; Ability to see; Identify colors; Hearing (with aid); Ability to write; Ability to count; Ability to read; Ability to tell time; Travel by car 10% of time; Inside; Working closely with others; Working alone.