Manager, Collections & Recoveries
Forbright BankRemote
Full Time
Posted May 8, 2026
$70k - $80k
Energy Management
Remote
This role may have expired
Apply Now
Application opens on company website
Job Description
COMPANY DESCRIPTION: Forbright is a nationwide full-service bank and commercial lender focused on helping to build a brighter future for our clients and the communities we serve.
Key Responsibilities
- Execute against established collections and recovery strategies to improve key portfolio metrics, including roll rates, cure rates, liquidation rates, and recovery performance
- Monitor ongoing performance and proactively identify trends, risks, and opportunities for improvement
- Support forecasting and performance tracking for collections and recovery channels
- Contribute to the development and refinement of strategies based on observed performance and data insights
- Manage day-to-day performance of third-party subservicers and collection agencies responsible for delinquency management and charged-off recoveries
- Hold vendors accountable to clearly defined KPIs, SLAs, and performance expectations
- Identify performance gaps and drive timely corrective action plans with vendors
- Lead recurring performance reviews and operational meetings with vendors (weekly/monthly/quarterly)
- Escalate and help resolve complex operational or borrower issues in partnership with vendors
- Analyze collections and recovery performance data to understand drivers of borrower delinquencies and recovery trends
- Partner with internal analytics teams to translate data into actionable insights and operational improvements
- Identify, design, and implement process improvements and new collections tactics to enhance collections outcomes, scalability, and borrower experience
- Prepare and deliver regular performance reporting, clearly articulating trends, drivers, and actions being taken
- Ensure processes and vendor activities align with internal policies and regulatory requirements by partnering closely with the Legal and Compliance teams
- Perform other duties as assigned
Requirements
- Bachelor’s Degree required, preferably in Business, Finance, Accounting, or similar discipline
- Minimum of 5 years of experience in collections, recoveries, or servicing operations, preferably in a consumer lending environment
- Demonstrated experience managing third-party vendors or sub-servicers to deliver business outcomes
- Strong analytical skills with demonstrated ability to use data to drive performance improvements
- Expertise on collections regulations and compliance requirements (e.g., FDCPA, CFPB guidance)
- Strong ownership mentality with focus on measurable outcomes
- Strong problem-solving ability with a bias for action and urgency
- Demonstrates strong project management rigor and the ability to manage priorities effectively
- Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel)
- Excellent verbal, written, and interpersonal communication skills
- Highly organized with strong time‑management capabilities and attention to detail
- Self-motivated, self-directed, and results-oriented
- Adaptable and able to multitask in a fast-paced, evolving environment
- Can work independently and within a team; solution-oriented with a collaborative approach
Ready to Apply?
Join Forbright Bank and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More at Forbright Bank
Similar Jobs
More jobs at Forbright Bank
Similar jobs in Energy Management
Is this your company?Claim your listing — free →