COMPANY DESCRIPTION: Forbright is a nationwide full-service bank and commercial lender focused on helping to build a brighter future for our clients and the communities we serve.
Key Responsibilities
Execute against established collections and recovery strategies to improve key portfolio metrics, including roll rates, cure rates, liquidation rates, and recovery performance
Monitor ongoing performance and proactively identify trends, risks, and opportunities for improvement
Support forecasting and performance tracking for collections and recovery channels
Contribute to the development and refinement of strategies based on observed performance and data insights
Manage day-to-day performance of third-party subservicers and collection agencies responsible for delinquency management and charged-off recoveries
Hold vendors accountable to clearly defined KPIs, SLAs, and performance expectations
Identify performance gaps and drive timely corrective action plans with vendors
Lead recurring performance reviews and operational meetings with vendors (weekly/monthly/quarterly)
Escalate and help resolve complex operational or borrower issues in partnership with vendors
Analyze collections and recovery performance data to understand drivers of borrower delinquencies and recovery trends
Partner with internal analytics teams to translate data into actionable insights and operational improvements
Identify, design, and implement process improvements and new collections tactics to enhance collections outcomes, scalability, and borrower experience
Prepare and deliver regular performance reporting, clearly articulating trends, drivers, and actions being taken
Ensure processes and vendor activities align with internal policies and regulatory requirements by partnering closely with the Legal and Compliance teams