Incident Response Analyst I

Flexential

Denver Corp, CO

Full Time

Posted October 9, 2026

$70k - $85k· Est.

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Listing evidence and provenance

Source: Greenhouse View original listing
Freshness: Open in the current public read path; this is not an employer guarantee.Last observed October 10, 2026
Classification: Modern power-system classification not yet published for this listing.Legacy source industry field: Not Specified
Pay provenance: Estimated benchmark; not employer-provided

Job Description

The Incident Response Analyst I is responsible for the initial analysis and classification of customer cases, as well as following troubleshooting documentation to quickly assess the customer situation and escalate if needed.

Key Responsibilities

Provides initial analysis and triage for incoming customer calls, monitoring alerts, and customer-submitted tickets.
Establish friendly initial communications to customers to let them know we hear and understand the request/incident, and set concise and clear expectations regarding customer requests and incidents in a prompt manner.
Document resolution and proactive status updates to technical issues clearly for customers and team members.
Works closely with our Level 2 support team to stay current on technology trends and information technology concepts.
Collaborate with customers and teammates to determine improvement areas in capabilities and processes.
Resolve customer requests and incidents with a high sense of urgency and ownership.
Be a team player focused on collective improvement and growth.
Align to ITIL best practices.
Work in a high-paced environment where system administrators need to prioritize workloads.
Effectively work with vendors to create resolution.

Requirements

Working knowledge of relevant operating systems (see below).
Attention to detail.
Good organization, time management, and prioritization skills.
Ability to troubleshoot and think critically.
Effective communication skills, including phone etiquette, writing, and active listening.
Great customer service skills.
Thrives in a fast-paced environment.
Continually seeking new knowledge and curious by nature.
Positive attitude with a strong sense of urgency and ownership of quality work deliverables.
Excellent verbal and written communication skills.
Associate degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required.
1-3 years of system administration, network administration, or database administration experience.
2-3 years of customer service experience.
Network+, Security+, and/or CCNA desired.
Microsoft MCP or MCSA preferred.
Use of command-line tools such as CMD, Telnet, SSH, GIT, and SCP (PowerShell, Bash, or VBScript language skills are a plus).
Current experience applying troubleshooting techniques across various server, application, and network technologies, including: Remote Desktop, SSH, FTP Microsoft Server Technologies VMware and/or other virtualization technologies Linux (or other *nix platforms) VLANs, ACLs, IP subnets Networking and switching concepts Load balancing Firewall configuration (Fortigate, Cisco ASA)
Ability to sit for extended periods of time.
Walk or stand for 50% of the time.
Moderate or advanced keyboard usage.
Lift 50 lbs.

Benefits & Perks

Medical, Telehealth, Dental and Vision • 401(k) • Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) • Life and AD&D • Short Term and Long-Term disability • Flex Paid Time Off (PTO) • Leave of Absence • Employee Assistance Program • Wellness Program • Rewards and Recognition Program
Benefits are subject to change at the Company's discretion.