Supervisor-Field Collections
EversourceDorchester, MA
Full Time
Posted November 12, 2026
$115k - $128k
Utilities
Visa Sponsored
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Listing evidence and provenance
- Source
- Workday View original listing
- Freshness
- Open in the current public read path; this is not an employer guarantee.Last observed November 13, 2026
- Classification
- Modern power-system classification not yet published for this listing.Legacy source industry field: Utilities
- Pay provenance
- Employer-provided pay
Job Description
1
Key Responsibilities
- Responsible for scheduling and timely completion of field service shut-off activities of delinquent accounts, including shut-off non-pays (SONPs), warrant activity, landlord notifications, service cuts at the pole/manhole and restoration of service after SONP.
- Schedules field activities in response to billing investigations, including meter alives, unauthorized and zero use, crossed meters and sanitary code violations. Schedules field visits to investigate Revenue Protection and Legal Collections inquiries.
- Identifies and communicates group and individual performance measures and expected performance levels, assesses team/individual performance and realigns performance measures, as appropriate.
- Ensures compliance with regulations and Company policies, changing operating procedures, as necessary.
- Interacts with customers and resolves concerns and complaints, as necessary. Responsible for customer satisfaction with response to field collections and meter investigation requests.
- Develops and supervises staff which includes training, scheduling, interpreting/administering union contracts and conflict resolution.
- Responsible for the safety of assigned personnel including minimizing of lost time injuries, responsible motor vehicle accidents and OSHA recordables/incidents.
- Ensures compliance with all MDTE rules and regulations.
- Plans, schedules and supervises reading of mobile routes and special reads to ensure accurate and timely customer billing. Coordinates with other departments to provide special readings.
- Ensures achievement of annual goals and prudent control of meter reading budget.
- Will assist in the development and implementation of all customer operations policies, procedures and standards pertaining to meter reading processes and systems.
- Ensures the accuracy, integrity and security of all customer information, customer records and company equipment.
- Maintains and tracks performance via reports specific to meter reading activities.
- Initiates prompt resolution of meter reading issues that affect billing. Reviews and analyzes system generated reports for meter reading problems, route status and missed reads.
- Performs and documents field inspections to monitor safety and work performance of meter readers.
- Examines and approves daily time and vehicle sheets; checks for correct completion of assigned work and to make sure proper accounting procedures are used.
- Monitors meter reading route times and implements rerouting of customer accounts to maintain compliance with established company standards and to improve efficiency.
- Coordinates investigations and resolves customer complaints regarding meter reading problems.
- Oversees accident reports and investigations to assure they are done timely, accurately and with appropriate follow up measures.
- Interviews applicants and recommends hiring or transfer. Recommends promotions, demotions and discipline.
- Keeps Manager informed and updated on all important aspects of day-to-day activities as required.
Requirements
- Build trusting relationships
- Manage and develop people
- Foster teamwork and cross-functional collaboration
- Lead change
- Communicate strategic vision
- Create an engaged workforce
- Focus on the customer
- Take ownership & accountability
Benefits & Perks
- Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is:
- $114,870.00-$127,630.00
Ready to Apply?
Apply directly on Eversource's site
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