Representative, Contact Center II
EversourceManchester, NH
Full Time
Posted July 24, 2026
$50k - $56k
Utilities
Visa Sponsored
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Listing evidence and provenance
- Source
- Workday View original listing
- Freshness
- Open in the current public read path; this is not an employer guarantee.Last observed October 5, 2026
- Classification
- Modern power-system classification not yet published for this listing.Legacy source industry field: Utilities
- Pay provenance
- Employer-provided pay
Job Description
Regular
Key Responsibilities
- Displays a positive attitude with the ability and desire to learn and a passion for customer service
- Proven track record of excellence
- Responds positively and professionally to all customer inquiries received via telephone, mail, and e-mail.
- Ensures a first contact resolution experience for every customer contact.
- Analyzes cause of high bill complaints and efficiently resolves customer questions and concerns.
- Processes start and stop service requests and transfer of billing responsibility accurately.
- Analyzes and investigates discrepancies in customer accounts and investigates potential errors in meter reading and billing.
- Corrects errors in a timely manner and effectively communicates to the customer to ensure customer satisfaction.
- Supports company goals, initiatives, and mission.
- Participates in overtime and holiday coverage as needed.
- Participates in storm/outage events as well as standby duty when called upon.
- Processes electrical emergency and outage calls and provides the customer with accurate information related to their location.
- Arrives to work on time and adheres to a schedule
- Builds genuine connections with your customers and being a great ambassador for the Eversource Energy brand all while listening to the customer anticipating their needs and offering solutions
- Handles customer’s needs with integrity and empathy in one transaction
- Navigates and maneuvers through multiple computer applications and screens simultaneously, i.e. program offerings, computer tools, process changes
- Adapts to a fast-paced environment as well as constant change
- Being an engaged customer advocate
- Being your best, on purpose, every time
Requirements
- Build trusting relationships
- Manage and develop people
- Foster teamwork and cross-functional collaboration
- Lead change
- Communicate strategic vision
- Create an engaged workforce
- Focus on the customer
- Take ownership & accountability
Benefits & Perks
- Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is:
- $50,050.00-$55,610.00
Ready to Apply?
Apply directly on Eversource's site
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