Program Manager, Process Improvement (Hybrid Schedule)
EversourceHartford, CT
Full Time
Posted September 15, 2026
$122k - $136k
Utilities
Visa Sponsored
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Listing evidence and provenance
- Source
- Workday View original listing
- Freshness
- Open in the current public read path; this is not an employer guarantee.Last observed October 5, 2026
- Classification
- Modern power-system classification not yet published for this listing.Legacy source industry field: Utilities
- Pay provenance
- Employer-provided pay
Job Description
A Bachelor’s degree in business administration, engineering, or equivalent work experience.
Key Responsibilities
- Documents business processes using BPMN 2.0 standards within SAP Signavio Process Modeling by interviewing and collaborating with subject matter experts to elicit process information and develop accurate current-state and future-state process models.
- Leads cross-functional teams on complex process improvement engagements, including structured process analysis and future-state design workshops.
- Works collaboratively with teams to identify and implement enhancements to existing policies, procedures, instructions, systems, etc. that improve operational discipline.
- Analyzes and identifies current process gaps using observations, data collection, data analysis, current-state process analysis, process ideologies and communication with management and frontline staff.
- Measures the effectiveness of current-state processes, systems, etc. as well as benefits gained through implemented enhancements.
- Identifies issues, root causes, strategies for improvement and development of implementation and sustainment plans.
- Develops a summary of findings, recommendations, and action plans for management to review and approve.
- Effectively applies various continuous improvement tools and operating discipline to drive assigned initiatives to positive outcomes.
- Independently manages assigned process improvement and business process initiatives with minimal oversight, including defining scope, developing project plans, coordinating resources, managing schedules, facilitating stakeholder engagement, and driving initiatives through implementation and measurement.
- Develops and maintains tools, applications, and systems critical to the process improvement initiatives.
- Develops tools and leverages technology to share relevant information with all stakeholders so business units can learn from process defects, reduce likelihood of future reoccurrence, and improve the mindset of personnel involved in the process.
- Develops action plans and processes, in coordination with key stakeholders and subject matter experts, for integrating activities and optimizing department resources to meet major goals and objectives.
Requirements
- Build trusting relationships
- Manage and develop people
- Foster teamwork and cross-functional collaboration
- Lead change
- Communicate strategic vision
- Create an engaged workforce
- Focus on the customer
- Take ownership & accountability
Benefits & Perks
- Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is:
- $122,360.00-$135,960.00
Ready to Apply?
Apply directly on Eversource's site
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