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Program Manager, Customer Load Flexibility (Hybrid Schedule)

Eversource

Westwood, MA

Full Time

Posted October 30, 2026

$114k - $127k

Utilities

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Listing evidence and provenance

Source: Workday View original listing
Freshness: Open in the current public read path; this is not an employer guarantee.Last observed October 31, 2026
Classification: Modern power-system classification not yet published for this listing.Legacy source industry field: Utilities
Pay provenance: Employer-provided pay

Job Description

Eversource is looking for an energetic Program Manager, Customer Load Flexibility, to join the Demand Response and EV Managed Charging implementation team.

Key Responsibilities

Manage the delivery of local demand response pilot programs, including outreach and recruitment, enrollment, vendor management, collaboration with third-party manufacturers/vendors, budget management, invoicing, settlement, and tracking and reporting.
In coordination with Manager/Director and technical lead, support cross-functional coordination with departments across the Company to help translate system needs to demand response program strategy/design.
Coordinate closely with Demand Response and Managed Charging team to finalize offering design and incentives, conduct analysis, and incorporate feedback and learnings to adapt pilots over time.
Identify, frame and bring together internal and external stakeholders to resolve complex, cross-functional issues.
Coordinate program outreach activities and delivery with existing energy-efficiency and demand response program implementation activities, driving integrated delivery that maximizes existing channels and vendor/customer relationships
Lead procurement and management of third-party vendors that support targeted customer load flexibility solutions.
Establish processes and procedures for pilots, including internal guidance for tracking, reporting and settlement, and customer-facing rules and guidance.
With guidance from Manager/Director and technical lead, develop and track pilot goals, metrics, and pilot learnings.
Prepare and present program status updates to senior management and other internal and external audiences.
Contribute to regulatory filings, reporting and testimony.
Represent Eversource at relevant stakeholder meetings, technical sessions, and regulatory proceedings, when necessary.

Requirements

Build trusting relationships
Manage and develop people
Foster teamwork and cross-functional collaboration
Lead change
Communicate strategic vision
Create an engaged workforce
Focus on the customer
Take ownership & accountability

Benefits & Perks

Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is:
$113,990.00-$126,650.00