Manager, Credit and Collections CT (Hybrid Schedule)
EversourceWindsor, CT
Full Time
Posted November 9, 2026
$150k - $167k
Utilities
Visa Sponsored
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Application opens on company website
Listing evidence and provenance
- Source
- Workday View original listing
- Freshness
- Open in the current public read path; this is not an employer guarantee.Last observed November 10, 2026
- Classification
- Modern power-system classification not yet published for this listing.Legacy source industry field: Utilities
- Pay provenance
- Employer-provided pay
Job Description
1
Key Responsibilities
- Direct collection strategies and activities related to accounts receivable across all operating companies to optimize cash flow, minimize bad debt expense, and maintain appropriate aging, write-off, and recovery performance.
- Lead the development, implementation, standardization, and administration of credit and collections policies, procedures, programs, and performance standards for electric and gas customers, with primary responsibility for Connecticut and New Hampshire operations.
- Monitor, evaluate, and recommend changes to existing and proposed regulations, legislation, and rate case proposals that may impact credit, collections, customer arrearage management, and revenue recovery activities. Ensure ongoing compliance with all applicable regulatory and legal requirements.
- Identify, evaluate, implement industry-leading practices, benchmarking opportunities, and emerging trends to enhance collection performance, customer experience, operational efficiency, and continuous improvement initiatives.
- Serve as the subject matter expert for credit and collections in regulatory proceedings, including the development of testimony, responses to discovery requests, stakeholder engagement, and representation before regulatory agencies.
- Provide strategic leadership and oversight for credit and collections teams, including workforce planning, hiring, performance management, employee development, and administration of collective bargaining agreements. Foster a culture of accountability, engagement, safety, and continuous improvement.
- Collaborate cross-functionally to drive alignment, operational excellence, and customer-focused outcomes by partnering with: Customer Operations leaders, including Credit & Collections, Field Collections, Contact Centers, Digital Customer Experience, and Customer Assistance Programs. Regulatory Affairs, Legal, Government Affairs, and other internal stakeholders to ensure strategic alignment and awareness of regulatory, legislative, and business initiatives. Strategic Communications and Customer Experience teams to ensure customer outreach and collection communications are accurate, effective, compliant, and supportive of customer needs.
- Oversee bankruptcy policies, procedures, and compliance activities. Represent the company in bankruptcy proceedings, creditor committee meetings, and related legal matters, or designate qualified management representatives as appropriate.
- Coordinate with internal and external business partners, vendors, regulatory agencies, and support organizations to ensure effective execution of credit and collection activities and achievement of receivable management, collection effectiveness, and write-off performance objectives.
- Develop and monitor key performance indicators (KPIs), operational metrics, and management reporting to evaluate performance, identify opportunities, and support strategic decision-making.
- Manage departmental budgets, vendor relationships, contracts, and technology initiatives that support credit risk management, collections operations, and customer assistance programs.
Requirements
- Build trusting relationships
- Manage and develop people
- Foster teamwork and cross-functional collaboration
- Lead change
- Communicate strategic vision
- Create an engaged workforce
- Focus on the customer
- Take ownership & accountability
Benefits & Perks
- Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is:
- $149,920.00-$166,580.00
Ready to Apply?
Apply directly on Eversource's site
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