Job Description
A Technical Consultant responsible for deploying, supporting, and troubleshooting enterprise GIS solutions in cloud environments like AWS and Azure, with a focus on automating operations, optimizing performance, and developing innovative cloud-based GIS offerings for diverse clients.
Key Responsibilities
- Deploy, administer, monitor, and troubleshoot ArcGIS Enterprise solutions in cloud environments such as AWS and Azure
- Implement and validate solution changes to ensure minimal downtime and optimal operational efficiency
- Work with cross-disciplinary teams to deploy cloud GIS solutions for various clients
- Research and develop solutions using new cloud technologies to enhance existing deployments and create new offerings
- Provide proactive support by recognizing and addressing uptime and performance issues
- Engage with development, QA, and product teams to resolve technical issues and perform root cause analysis
Requirements
- 5 years of experience designing, implementing, and administrating enterprise GIS solutions systems that leverage the ArcGIS platform desktop, enterprise, and online
- Proficiency with the Esri product line, including ArcGIS Desktop, ArcGIS Enterprise, ArcGIS Online, and related desktop extensions
- Excellent organizational skills, verbal and written communication skills, and the ability to interact directly with customers who do not have an IT background
- Demonstrated problem-solving skills with the ability to think quickly
- US citizenship
- Bachelor's degree in Computer Science, Mathematics, Geographic Information Systems (GIS), or a related STEM field
- Experience working in a multi-disciplinary team environment to deploy cloud solutions for a wide range of customers including commercial, utility, natural resources, federal, state, and local government organizations
- Experience deploying, administering, monitoring, and troubleshooting ArcGIS Enterprise-based solutions in cloud environments such as AWS and Azure
- Experience implementing and validating solution changes, ensuring minimal downtime and maximum operational efficiency
- Experience engaging with development, QA, and product teams in bringing cases to resolution
- Experience troubleshooting systems and providing root cause analysis
- Ability to support rotational 24/7 on-call technical support
Benefits & Perks
Industry-leading health and welfare benefits including medical, dental, and vision insurance
Basic and supplemental life insurance for employees and their families
401(k) and profit-sharing programs
Minimum of 80 hours of vacation leave
Twelve paid holidays throughout the year
Opportunities for personal and professional growth
Ready to Apply?
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