Job Description
A Senior UX Researcher at Esri will conduct user experience research to inform the development of ArcGIS applications, collaborating with cross-functional teams to deliver insights that enhance software usability and meet user needs across diverse audiences.
Key Responsibilities
- Conduct exploratory and evaluative UX research to guide product development and decision-making for ArcGIS Apps.
- Integrate user research into agile development processes, including standups, sprint planning, and release cycles.
- Manage and build relationships with multiple product teams to embed research insights into workflows.
- Collaborate with leadership to prioritize research needs, develop plans, and deliver actionable insights.
- Synthesize research findings into clear problem statements and recommendations aligned with product priorities.
- Ensure inclusive research practices reflecting diverse user groups and environments.
- Contribute to research operations to improve rigor, efficiency, and scalability, including mentoring team members.
Requirements
- 5 years of experience leading user experience research on complex enterprise software
- Expertise in qualitative, quantitative, and mixed-method research methodologies including usability testing across remote and in-person formats
- Expert-level knowledge of design patterns and common usability challenges for enterprise software or data-focused applications
- Demonstrated experience conducting agile UX research and collaborating closely with cross-functional product teams
- Ability to adapt research methodologies to the needs, opportunities, and constraints of each project and deliver insights and recommendations on time
- Ability to deeply understand ArcGIS software and the field of GIS, including proactively learning product workflows and engaging with internal subject matter experts
- Proven ability to plan, organize, and manage time effectively, with a strong focus on scoping and managing collaborative research projects
- Experience recruiting participants from specialized technical and B2B audiences, including international users
- Excellent written and verbal communication skills, with the ability to make complex ideas actionable and easy to understand
- Bachelor’s degree in human-computer interaction, information science, anthropology, psychology, sociology, or a related field
- Visa sponsorship is not available for this posting; applicants must be authorized to work for any employer in the U.S.
Benefits & Perks
Base salary range of $97,344 to $166,608 USD
Industry-leading health and welfare benefits including medical, dental, and vision insurance
Basic and supplemental life insurance for employees and their families
401(k) and profit-sharing programs
Minimum of 80 hours of vacation leave
Twelve paid holidays throughout the year
Opportunities for personal and professional growth
Ready to Apply?
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