At Esri, we build the world’s most powerful geographic information system, enabling customers to make better decisions through the science of location.
Key Responsibilities
Own the end‑to‑end evolution, quality, and customer impact of one or more ArcGIS web services, including enhancements, defects, reliability improvements, and technical investments
Serve as the primary product decision‑maker for assigned services, balancing customer needs, platform health, and long‑term sustainability
Define and act on service goals, success metrics, and quality standards, using telemetry and customer feedback to guide prioritization and investment
Maintain and prioritize a comprehensive product backlog, making informed tradeoffs across features, defects, technical debt, and operational work
Own service contracts, API behavior, versioning, and backward compatibility, evaluating downstream impact across the ArcGIS ecosystem
Champion operational excellence, advocating for reliability, performance, scalability, and observability best practices
Influence product direction and multiply impact through cross‑team collaboration, mentorship, and shared standards
Validate and triage enhancement and defect requests in collaboration with Esri Support Services
Requirements
5+ years of experience in a product-focused role such as Product Engineer, Technical Product Owner, Product Manager, or similar
Strong experience working in Agile software development environments
Deep familiarity with web services and APIs, including RESTful services, service contracts, versioning, and backward compatibility
Experience working with ArcGIS applications and technologies (such as ArcGIS Hub, ArcGIS Map Viewer, ArcGIS REST APIs, ArcGIS API for Python, ArcGIS Maps SDKs)
Working knowledge of cloud-native service fundamentals, including availability, performance, monitoring, and operational concerns
Excellent written and verbal communication skills, with the ability to convey complex concepts to both technical and non‑technical audiences
Proven ability to operate with high autonomy while collaborating effectively across teams
Bachelor’s degree in Computer Science, GIS, Information Science, or another related field
Experience supporting enterprise-scale or other developer-focused products
Comfortable reading and reasoning about code in languages such as Python, JavaScript, TypeScript, and SQL (hands-on implementation is not required)
Experience working with CI/CD pipelines and modern DevOps practices from a product and quality perspective
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Benefits & Perks
Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.