Job Description
This role involves supporting the development and testing of software for ArcGIS Monitor, focusing on system health, performance, and usage monitoring, while collaborating with cross-functional teams to ensure high-quality product delivery and documentation.
Key Responsibilities
- Design, build, test, and release high-quality software in collaboration with developers
- Author and execute test plans, and manage testing datasets for various testing phases
- Translate industry standards and requirements into software design
- Create and refine user stories to define new feature capabilities
- Communicate with product users to gather requirements and advocate for their needs
- Collaborate with UI/UX designers to develop mockups for new features
- Author and review user guide documentation for accuracy and usability
- Provide technical support, demonstrations, and best practices for the product
- Work with automation engineers to design UI automation processes
Requirements
- At least 5 years of experience in a similar position supporting responsibilities related to software development, testing, or system monitoring.
- Professional experience working as a GIS or IT practitioner maintaining a GIS or IT environment.
- Experience deploying and/or administering ArcGIS Enterprise, ArcGIS Online, or other comparable IT systems web application servers.
- Familiarity with traditional RDBMS systems, preferably PostgreSQL, including common SQL commands and concepts.
- Familiarity with general server administration on Windows or Linux operating systems.
- Strong communication and collaboration skills, working effectively in a cross-functional environment.
- Excellent problem solving and analytical skills.
- Bachelor’s degree in Geographic Information Systems (GIS), geography, computer science, or a STEM-related field.
- Experience supporting responsibilities such as designing, building, testing, and releasing high-quality software, authoring and executing test plans, and managing testing datasets for N-path, acceptance, and regression testing.
- Experience authoring Scrum user stories that define new feature capabilities to guide the software development process.
- Experience communicating with product users to identify product requirements and advocating for their needs throughout the software development lifecycle.
- Experience collaborating with UI/UX designers to create mockups of rich user experiences for new capabilities.
- Experience authoring user guide documentation and providing technical review for accuracy, completeness, and usability.
- Experience providing best practices, user documentation, demonstrations, and technical assistance for the product.
- Experience working with automation engineers to design UI automation.
- Experience with testing and QA processes for software products.
- Experience maintaining and troubleshooting complex enterprise systems.
- Experience with observability systems and performance monitoring concepts such as Prometheus and OpenTelemetry.
- Working knowledge of at least one scripting or programming language such as Python, Shell, PowerShell, or JavaScript.
- Experience with software control systems like GIT and understanding of continuous integration and deployment (CI/CD) concepts.
Benefits & Perks
Compensation/salary range: $92,144 - $153,920 USD
Work schedule: Flexible hybrid schedule
Work environment perks: Environment that promotes professional development, work-life balance
Additional benefits: Industry-leading health and welfare benefits (medical, dental, vision, basic and supplemental life insurance), 401(k) and profit-sharing programs, minimum of 80 hours of vacation leave, twelve paid holidays, opportunities for personal and professional growth
Ready to Apply?
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