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Sr. Business Analyst- Customer Entitlement

Esri
Redlands, California
Full Time
Posted January 24, 2025
$73k - $135k
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Application opens on company website

Job Description

The job involves collaborating with various stakeholders to support the development and release of a subscription management system for Esri products, focusing on gathering business requirements, analyzing processes, and facilitating product licensing for customers.

Key Responsibilities

  • Collaborate with Product Managers, Software Development, Customer Service, and stakeholders for Esri software licensing.
  • Gather business requirements through interviews, document analysis, and surveys.
  • Assess research findings and resolve conflicts, breaking down high-level information into specifics.
  • Collaborate with business and technical teams to prioritize requirements and design business processes.
  • Generate and update analysis artifacts including gap analysis, business requirements, and test cases.
  • Understand product licensing rules and translate them into tasks for the development team.
  • Participate in multiple concurrent initiatives and collaborate on quality assurance and testing.

Requirements

  • 5 years of professional experience as a business analyst supporting mission-critical business applications.
  • Possess strong analytical skills with a process-driven approach and a background in utilizing various methods for requirement discovery.
  • Strong facilitation skills to elicit requirements from staff members at all levels across the organization.
  • Demonstrated ability driving consensus among multiple stakeholders.
  • Excellent communication skills, both verbal and written, to effectively collaborate with clients, team members, and management.
  • Proficient in analyzing and documenting complex business processes, as well as writing and executing test plans.
  • Willing and available to actively participate in team rotation schedule for scheduled evening product releases.
  • Bachelor's in Computer Science, Information Systems, Computer Engineering or a related STEM field.

Benefits & Perks

Base salary range: 72,800 - 135,200 USD
401(k) and profit-sharing programs
Minimum accrual of 80 hours of vacation leave
Twelve paid holidays throughout the calendar year
Industry-leading health and welfare benefits (medical, dental, vision, life insurance for employees and their families)
Opportunities for personal and professional growth
Relocation assistance if needed

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