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Site Reliability Engineer II - Real-Time and Big Data

Esri
Charlotte, North Carolina
Full Time
Posted November 21, 2025
$74k - $97k
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Job Description

This role involves managing and operating SaaS GIS solutions like ArcGIS Velocity and Workflow Manager on cloud platforms, focusing on automation, monitoring, deployment, and troubleshooting within a collaborative engineering team to support high-availability, scalable GIS services worldwide.

Key Responsibilities

  • Operate SaaS capabilities across multiple regions on the cloud platform in collaboration with SRE engineers
  • Design, implement, configure, and utilize monitoring systems to ensure SaaS product health
  • Manage infrastructure for ArcGIS Velocity and ArcGIS Workflow Manager, respond to alerts, and troubleshoot issues
  • Develop, implement, and maintain automation solutions for deployment, incident resolution, and scaling
  • Design and deploy containerized micro-service components for SaaS offerings
  • Create and automate Git workflows for code integration, testing, and infrastructure deployment
  • Troubleshoot system incidents and perform root cause analysis

Requirements

  • Minimum of 2 years of experience managing Kubernetes EKS, logging and monitoring tools such as ELK and Prometheus, and container technologies including Docker and ECS.
  • Proficient in using Terraform for automating infrastructure provisioning and management.
  • Ability to design and automate Git workflows for streamlined code integration, testing, and infrastructure deployment.
  • Ability to write scripts to deploy infrastructure and applications using Bash, Python, and Terraform.
  • High level of understanding and experience with cloud computing platforms, specifically AWS.
  • Strong knowledge of Linux Operating system administration, including troubleshooting, performance tuning, and shell scripting.
  • Proficient in cloud networking, including VPCs, subnets, security groups, and VPNs in platforms like AWS.
  • Skilled in identifying and resolving system and application issues through effective troubleshooting and root cause analysis.
  • Working knowledge of a source control and issue management system, preferably GitHub.
  • Working knowledge of authoring, deploying, and troubleshooting Java applications on AWS Lambda.
  • Bachelor’s degree in computer science, computer engineering, GIS, or information systems.
  • Willingness to participate in rotational on-call technical support.

Benefits & Perks

Industry-leading health and welfare benefits including medical, dental, and vision insurance
Basic and supplemental life insurance for employees and their families
401(k) and profit-sharing programs
Minimum of 80 hours of vacation leave
Twelve paid holidays throughout the calendar year
Opportunities for personal and professional growth

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