Service Delivery Technician

Redlands, Canada

Full Time

Posted August 11, 2026

$20 - $33

Application opens on company website

Put your expertise in service delivery operations and superior customer service skills to use at our Redlands headquarters!

Resolve request/issues in person and remotely via phone support, IM, or email
Monitor and maintain service queue based on established service level agreements
Remain current on technical problems and resolutions within the hardware industry as they relate to our environment
Assist with testing and evaluating various software applications in support of future deployments
Troubleshoot and repair desktop technologies, printers, and handheld devices
Assist with departmental moves, adds, and changes
Assist with maintaining up-to-date documentation within service desk knowledge base
Coordinate with colleagues the appropriate configuration, set up, and delivery of computer-related equipment and software

1+ years of relevant experience
Experience with helpdesk and/or end user support
Excellent communication and customer service skills
Ability to troubleshoot and recommend solutions
Ability to work effectively in a fast-paced team environment as well as independently
Desktop/Laptop hardware and software support
Ability to lift up to 50 pounds
Team player
High school diploma or equivalent
Bachelor's degree preferred
Experience with Exchange, VPN, Active Directory, and Office Products
A+ or similar certification

Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 64 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one c omponent of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
A reasonable estimate of the base salary range is
$19.95
—
$32.55 USD