Job Description
This role involves providing desktop support and customer service, troubleshooting hardware and software issues, and maintaining service desk operations in a fast-paced environment at Esri's Redlands headquarters.
Key Responsibilities
- Resolve request issues in person and remotely via phone support, IM, or email
- Monitor and maintain service queue based on established service level agreements
- Troubleshoot and repair desktop technologies, printers, and handheld devices
- Assist with testing and evaluating software applications for future deployment
- Coordinate configuration, setup, and delivery of computer-related equipment and software
Requirements
- At least 2 years of relevant experience in service delivery operations or customer support roles.
- Experience with helpdesk and/or end user support.
- Excellent communication and customer service skills.
- Ability to troubleshoot and recommend solutions for technical issues.
- Ability to work effectively in a fast-paced team environment as well as independently.
- Desktop and laptop hardware and software support skills.
- Ability to lift up to 50 pounds.
- High school diploma or equivalent.
Benefits & Perks
Industry-leading health and welfare benefits including medical, dental, and vision insurance
Basic and supplemental life insurance for employees and their families
401(k) and profit-sharing programs
Minimum of 64 hours of vacation leave
Twelve paid holidays throughout the calendar year
Opportunities for personal and professional growth
Ready to Apply?
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