Job Description
A Project Manager at Esri will oversee the delivery and support of enterprise GIS and cloud services, managing project lifecycles, customer onboarding, and cross-team collaboration to ensure consistent and high-quality service across diverse industries.
Key Responsibilities
- Manage service delivery for multiple programs including Managed Cloud Services, integrated support, and enterprise systems.
- Support early qualification, proposal development, and customer onboarding processes.
- Own and manage ongoing support processes following established procedures and change management protocols.
- De-escalate customer issues and communicate technical information clearly.
- Lead standardization efforts for service delivery processes and cross-team collaboration.
- Support customers across different tiers, adapting approaches based on complexity.
- Collaborate with distributed teams across multiple time zones to ensure seamless service delivery.
- Provide guidance and best practices to colleagues on service delivery.
Requirements
- Five years of professional experience in project management, preferably with a background in technical support or group leadership.
- Proven experience managing complex service delivery programs and customer onboarding processes.
- Experience with ArcGIS, cloud computing, or enterprise GIS implementations.
- Strong change management skills with ability to adapt processes and manage customer expectations during transitions.
- Professional experience leading and managing distributed teams across multiple programs and customer engagements.
- Demonstrated ability to de-escalate customer issues and translate technical concepts into business-friendly language.
- Strong proficiency in developing project schedules, resource allocation, and service delivery workflows.
- Experience with cloud-based services and enterprise system support.
- Ability to engage, collaborate, and facilitate with customers, internal teams, and stakeholders across various industries.
- U.S. citizenship.
- Bachelor’s Degree in Business, Geographic Information Systems (GIS), Geography, Computer Science, Information Systems, or a related STEM field.
Benefits & Perks
Base salary range of $82,160 to $138,320 USD
Relocation Assistance Program
Industry-leading health and welfare benefits including medical, dental, and vision insurance
Basic and supplemental life insurance for employees and their families
401(k) and profit-sharing programs
Minimum of 80 hours of vacation leave
Twelve paid holidays throughout the year
Opportunities for personal and professional growth
Ready to Apply?
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