Job Description
A technical writer responsible for creating and maintaining user assistance documentation and enablement materials for GIS and IoT software products, working closely with subject matter experts and development teams to ensure clear, consistent, and effective content that enhances the user experience.
Key Responsibilities
- Create and maintain user assistance documentation and enablement materials for GIS software and IoT technologies.
- Become a subject matter expert by supporting and understanding software features and workflows.
- Develop various UA materials including online help, tutorials, blog articles, and videos.
- Manage documentation throughout the software development cycle to meet release requirements.
- Ensure documentation consistency with Esri style guidelines and collaborate with cross-functional teams.
- Provide feedback and testing support to the product development team regarding software functionality.
Requirements
- At least 2 years of professional experience in a similar position supporting responsibilities related to technical writing and documentation.
- An understanding of documentation workflows that use HTML, DITA, or Markdown.
- Experience producing web-based documentation using a content management system (CMS) that allows reuse of content.
- Ability to learn and use software as a customer would to produce the deliverables based on the experience.
- Excellent written and verbal communication skills to convey complex topics concisely, clearly, and effectively.
- Effective time management and organizational skills to manage priorities and tasks in a fast-paced work environment.
- Experience with ArcGIS software or other geospatial technology.
- Bachelor’s degree in GIS, English, journalism, technical writing, or a related field.
Benefits & Perks
Base salary range of $76,960 to $128,544 USD
Industry-leading health and welfare benefits including medical, dental, and vision insurance
Basic and supplemental life insurance for employees and their families
401(k) and profit-sharing programs
Minimum of 80 hours of vacation leave
Twelve paid holidays throughout the year
Opportunities for personal and professional growth
Ready to Apply?
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